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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 17030 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers enjoy the overall performance, impressive battery life, and extensive customization options offered by this controller. Users frequently highlight the comfortable grip, balanced weight, and high-quality feel during gameplay. However, some customers have expressed concerns regarding the long-term durability of the buttons and the potential for stick drift. Additionally, while many appreciate the design, some find the premium price point and specific bumper functionality to be areas for improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 793 Showing 15,841-15,860 of 17,030 reviews
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    gets stick drift quick

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it and then it had stick drift right out the box. I returned it for another one and it also had stick drift

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Controller drift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the first series elite and it’s joystick started drifting to the point it was unusable. The Elite 2 I just bought and had for maybe 2 months is starting to drift now as well. Unacceptable for a “premium” controller

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry that there's an issue with the thumbstick on your new Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. We recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Decent controller

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller but has a very large history of breaking.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Cody,

      We're glad that you're enjoying your new Xbox Elite Wireless Controller Series 2, but sorry if there's an issue with it. Every new Xbox controller comes with a 90-day limited manufacturer's warranty. If you're still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    "Premium" controller with cheap parts

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super excited to try this controller given the fact that I had only ever used a standard xbox controller. In the last year I have gone through a total of four controllers (thank god for geek squad replacement plan). On average each controller only lasted me 3-4 months, after that I begun to experience "drift" and button malfunction. After over a year I felt I had gave the Elite Series 2 a fair shot and can confidentially say they were a let down. I resorted back to the traditional xbox controller which I have had zero issues with after 6+ months.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Jake,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Xbox elite controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second controller we have purchased after returning one just like it after having one of the toggles quit working. The new one came with a toggle that clicks or sticks when you use it!! Unable to replace the latest one due the lack product supply.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Bad left stick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased one of these and within 2 months the left stick stopped functioning. Replaced it with a second one and again within a month the left stick failed. Will be returning it for a refund and looking at a Scuf.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    The Stick Drift King

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insane stick drift after only 2 months. its honestly kind of sad because I loved this controller but week after week the stick drift just kept getting worse. and now its completely unusable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not impressed

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this remote didn't last a year. My issue with the remote is when i play bumper jumper. The bumper get wore out to easy. I've used other remotes like the Razer Wolverine which has lasted me a longer time, but unfortunately it's a wired controller.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Jonathan,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Not long lasting

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it in August 2020 and RT no longer works without heavy pressing. The same happened to me with the elite 1. That one also lasted 1 to 1.5 yrs. Great when it works but will be sticking to the regular controllers going onward.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Warranty Extended to 1 Year, How Do I Replace?

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this very expensive controller in Sept. 2020, and it has issues identified on the Xbox support site. The support site also says that the warranty on this controller has been extended to one year from date of purchase, which means that this controller should still be under warranty and be replaced for free. When I registered it on Microsoft, it shows the warranty expired. Microsoft team, how do I get a replacement controller for this known defective controller?

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Kathryn,

      We're sorry that there's an issue with getting a replacement for your Xbox Elite Wireless Controller Series 2. We recommend contacting Xbox Support directly for assistance here: https://support.xbox.com/en-US/contact-us

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Open box is bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not about the controller but a review about purchasing an open box item. The item that i got stinks so bad so i decided to return the item. When i got to the store, one associate inspected the item and told me that the serial numbers do not match on the order. I mean its not my fault that they made a mistake on this. Luckily one of the supervisor accepted the return. This was a very bad experience and i will surely think twice before i buy another open box item.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible got sticky buttons two months into casual play !

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Grip peeling after 9 months

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grip is peeling off after 9 months. I like the controller but for $200 i expect the grip won’t peel off

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stick dead zones are horrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller was so bad I had to leave a review. The first elite controller is superior by far than this one, aside from build quality. The dead zone on the sticks was horrible. I thought my gameplay was off because I was on a newer controller but it appears that this is a common issue according to the support sites as well as Reddit. I’ve tried adjusting settings of the controller and my game to no avail. I’ve had this controller for less than 12 hours and it’s getting returned tomorrow. Hope this review helps.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cotnroller. Just be aware thst it does not bring the paddles for the back so if you dont have any extra ones youll be missing out. I have the elite in black with the accessories so i had two extra ones luckily.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    LOL! Its already broken.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like the title says. I've only had it since 12/2023. Right trigger is making some weird noise and it doesnt always shoot. Just a heads up, those metal looking triggers are painted plastic. Theres nothing premium about this controller except the price.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Horrible controller

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve gotten 2 of these controllers and have had problems with lb and rb button for both controllers. Would not recommend buying.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returning! Major product issues for PC gamers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am returning my xbox elite series 2 controller due to the following known issues which Microsoft has not fixed: https://answers.microsoft.com/en-us/xbox/forum/all/both-xbox-botton-and-a-botton-can-open-xbox-game/1e80c4c0-3423-40cc-97eb-d9d16994fa1c Imagine how annoying it is for the Xbox Gaming Console to pop up on your PC every time you hit the A button https://answers.microsoft.com/en-us/xbox/forum/all/xbox-elite-2-windows-10-wont-connect-after-using/fe07334e-60e0-4134-ad4c-b0a1b4b90bee Basic functionality. After I unplug it, go back to bluetooth. Maybe it works fine for the Xbox console, but it is not/NOT ready for PC gamers.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Break too easily. For the price these things should last much longer

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Controller Drift

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pieces of junk! Controller drift in every controller Xbox knowingly allowed defective controllers to go out. They’re facing a class action lawsuit. Buy a scuff if you want a controller like this. Terrible.

    No, I would not recommend this to a friend