Customer Ratings & Reviews

Excellent up until the thumb sticks seize. Coupled with controller drift, I’d recommend buying two normal controllers over one of these.

If you're buying this for competitive gaming or any sort of precise input gaming, don't. Google "Elite Series 2 issues," this controller has a plethora of issues. If you play any games that require you to press, hold, and release the A button, you'll catch the controller releasing the press while your thumb is holding the button down. (Playing the new tony hawk, I ollie randomly while holding A to go) googled the issue and TONS of people are returning this controller for similar issues.

Purchased on sale received a defective item I know thats not bestbuys fault but when I take the controller back just to exchange for one that actually works they tell me the sale is no longer going on and I would have to pay the difference to get another one

Was working great I purchased this October 2019 and last week the B button is not working properly anymore I take really good care of it and it’s now not working

I got what said excellent condition but when I received the face was vary warn and the left bumper doesn’t work unless u press pretty hard definitely just gunna get a new one next time or maybe a used from amazon they normally do pretty good with there used/refurbished

Went through 2 brand new controllers , both of them having stock drift out of the box. Had to return them the next day. It’s not best buy fault it’s mind blowing to know this has been a huge problem since day one of the elite 2 in 11/2019. And almost 2 years later Microsoft still hasn’t fixed the issues. Smh very disappointed in Microsoft as a company..

Controller broke after 28 days, wasn’t dropped or miss handled at anytime. Wasn’t worth the money spent. Could’ve bought something more reliable.

Man only used a little bit and is already having issues with the stick moving forward it drifts off

New control system is amazing with my xbox and easy to use with many features and looks better than any regular Xbox controller

I will be returning my second Series 2 today in under 48 hours. The first unit had a stuck A button. This one has a sticky A button and the right front paddle feels and sounds completely different. I purchased the Best Buy warranty on this because of all the negative issues surrounding it, but thought it would be worth it a few months down the line as aside from what seems to be a complete lack of quality control, the hand feel is amazing. I can’t even make it past unboxing, though.

The best controller for gaming, period. It has great response, great connectivity, totally modular, and just feels great to hold.

Amazing product. Great D-pad and removal analogue sticks. This controller makes it difficult to prefer PS4 and PS5 controllers.

Unfortunately didnt work. RB button was broken out of the box.

Didn’t have any button issues my problem was the right stick making creaking noise and moving inconsistently. Went back to my mint generation one after using this controller for a few weeks and hands down the older controller is much superior even in button sensitivity. Hopefully they will fix this in later batches but expect this will be out of stock for several months after Christmas due to all the returns.

Ordered the open box with excellent condition twice. The first one was dirty and the USBC cable was missing. The second one had a crack and both thumbsticks were missing.

The worst most overpriced controller I've ever had the displeasure of purchasing. 3 days out of the box the left stick kept walking// wandering lol.. all Xbox products are totally made from garbage. Over the past few years I've bought 2 xbox ones ( both disk drives no longer work). I've been through 10 controller's. Everyone should stick with computer gaming and let Xbox fade away...

We were really impressed by the build quality and weight of the controller and looked forward to having this for a long time. Que to 2 months later when the right bumper began to have issues. Now the right joystick is malfuntioning. Long story short i would not recommend buy this. You are better off buying the off brand elite controllers.

I bought 3 of these controllers under the open box-excellent condition. All 3 have been damaged and not working. I picked up 2 of them so you can’t say it was UPS. If it’s not excellent don’t try to sell it as excellent. Super inconvenient.

Nice controller for gaming!! Fits your hand and finger tips for quick reaction to the game what ever game you may be playing!

Received the controller and was very excited to use it, but the d-pad doesn't work very well. Would expect better from a "new" product