Customer Ratings & Reviews

Honestly one of the best controllers you can get! This is my third one and I learned the hard way to get a protection plan on these contollers. The same issue has happened in the past with serious stick drift and bumper issues (not registering/double registering) developing. If you’re buying through best buy consider the geek squad coverage but also definitely look into getting it with microsoft complete from the microsoft store!

Handles really well when in hand to hand combat im fps games! Which I really enjoy. The customizable bumpers in the back allow for more fluid motion and transition. All in all, it was a well invested item to my arsenal of gaming gear.

Girl, I love the controller but it has the same unfortunate problem in the last Elite Controller. I will give the first released Elite Controller props as the pealing didn’t start until 4 years into having it with HEAVY use. (Black ops 3 and 4 bb). On the second series, the rubber started to peel in a much shorter time than the first series. I’d say within 6 months to a year. Something new for me was the RB button would sometimes not read my presses during in game or a single press in a game menu would skip over multiple options versus just moving over one. It’s sad because I know these things can be fixed by the good ol’ DIY and I don’t mind taking these things apart, but at this point, they should just have parts readily available for the user to replace. Make the controller customizable from the jump to lessen the pain of having to find reliable parts or sending the controller back to probably just get a refurbished one back. Idk… Besides that, it’s really pretty and I do love the updated options that come on this model. I do see the love and hope to see these issues fixed in the future.

Iv'e tried just about all the top brand controllers and the Elite Series is in my opinion the best for high level gameplay. However, The life span of these controllers are very short. I have owned about 3 of these and eventually the controller will experience a manufacturer issue. Sometimes, the LB & RB buttons will give multiple inputs or not even execute the command when pressed. The same issue was experienced on all 3 controllers and not very helpful when you send them in for service and they return to have the same problem. Microsoft really needs to fix how they make these controllers and run better test to prevent these things from constantly happening. Best controller, but will probably malfunction eventually.

This controller is an AMAZINGG!! Product for the best price YOU Can ever think of with this I have been able to play with more of An ENJOYMENT GAMEPLAYY THE PADDLES ON THE CONTROLLER IS SUCH AN GREATT IDEAA FOR THE FINGERS YOU FORGET ABOUT WHEN PLAYING THE GAME, THE BLACK AND WHITE FUTURISTIC COLORS IS SUCH A GREAT IDEA AS WELL 5 STAR PRODUCT THANK YOU BEST BUY!!

I have purchased this controller twice since it was released. The accessories that come with the controller are easy to interchange and store when not utilized. I have used the paddles just about every way you can have them, but I only keep two of the paddles connected instead of all four. I would not purchase this product without adding the BestBuy protection plan.

Great controller long lasting battery life buttons feel great and its a heavier controller so it feels good in ur hand

Best Gen 2 elite controller…GEN 1 i kept breaking the bumpers…BUT GEN 2 the buttons are definitely stronger nd the charger last longer

Excellent controller to pair with next generation consoles. Feels very sturdy and customizable with the logo color.

This controller replaced a white one we had that broke. My son still uses this controller every time he plays his game. I don't know too much about gaming but my son speaks highly of this controller. BUY THE WARRANTY!

Like my son play all the have times and say mom go to the Best Buy because this store have guarantee to the all customer.

I have a total love hate relationship with this controller. I had my Elite 1 for about two years and it worked great but eventualy the Y button failed and the stick drift was so bad that I upgraded to the elite 2. I also bought one for my 9 year old at the same time, within a few weeks my bumper started failing and stick drift was immediate, It has never not drifted, luckily I play war zone so I just adjust the dead zone and it has no affect in game. Unfortunately I didn't get a warranty with that controller so i bought a second one this time from Best Buy so I could get the warranty. Ironically the one that I got the warranty for has held up great with no problems except it also has stick drift...........

Controller is very good for the first 6 months - 1 year Other than that great product!

The best Controller I’ve had and never complained about it.

I’ve had this controller for over a year now almost 2 years and use it almost every day on my computer, not once have I experienced issues with drift or buttons failing, the quality is really nice feels very solid and the interchangeable buttons to swap is a nice feature and I love the triggers adjustments you can do

I love the controller! It provides functionality with customizable buttons and much more! I wouldnt recommended any other controllers on the market.

I’m love this controller. One problem though, the bumpers do not last as long as the rest of the parts. Still the best in the market though!

We love these controllers. I bought them for my partner for his birthday. These are the only ones he’ll use!

Hubby loves this controller best one that he has ever owned

Excellent customer service and great controller. Slightly more expensive than I would like to see but I don't regret the purchase at all.