Customer Ratings & Reviews
- Model:
- FST-00001
- SKU:
- 6352703
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.
This summary was generated by AI based on customer reviews.
issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.30 days into owning the controllers its having issues with the headphone jack. Not what I was expecting when paying 200 bucks.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Mitchell,
We're sorry that there's an issue with the headset jack on your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If htat's not possible, please reach out to Xbox Support for assistance under the manufacturer's warranty here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Waste
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was broke within a month of using it. It would be connected by the usb cord and it still would just disconnect mid game.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with random disconnects with your new Xbox Elite Wireless Controller Series 2. We recommend troubleshooting the issue with Xbox Support; they may also be able to assist with repair under its 90-day limited manufacturer's warranty from Microsoft. Contact Xbox Support here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
A Button Broken…. Again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second time I bought this controller and the A button didnt work.
No, I would not recommend this to a friendBulky and Uncomfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The back paddle placement is terrible. I never use it.
No, I would not recommend this to a friendNot good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a little over two weeks and two of the back flippers no longer work.
No, I would not recommend this to a friendGreat idea but poor execution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went through 3 of these controllers before I finally gave up. Great design but each had build quality issues.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Chris,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken as soon as it arrived. The joysticks drift and the A button only registered being pressed half the time.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Chris,
We're sorry that there are issues with your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Xbox Support for assistance under its 90-day limited manufacturer's warranty here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Item came broken
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller came broken. Rb and lb didnt work. Dissapointing
No, I would not recommend this to a friendGet a Scuf instead
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These controllers are trash. The bumper is so cheap
No, I would not recommend this to a friendBroke, not worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within the first month, and tried to order a new one but it was all sold out so NOT WORTH THE MONEY
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Emily,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. We recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not but open box xbox controllers. You will thank me later
No, I would not recommend this to a friendNot worth the price - 6 months not working
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted about 6 months before right bumper quit responding. I expected better for a $200 price.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry there's an issue with the right bumper button on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. We recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Broken out of box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controller came broken with the A button not responding. This is a known issue and do not recommend buying.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the A button on your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, then please contact Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Get the standard xbox controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Y button doesn't work right out of the box, $200 for a piece for junk
No, I would not recommend this to a friendDont even bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worse product by Microsoft. I gave up at 7 returns
No, I would not recommend this to a friendWatch out, breaks quickly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, bought this 2 months ago, and already the left trigger is broken, what's up, Microsoft?!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there is an issue with the left trigger button on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. Please contact our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
dont waste your money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never buying these controllers again i bought the elite 1 and 2 and both are falling apart
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Cons mentioned:Button quality
Inconsistent buttons
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons dont register when lighty pressed. The cheaper version of $70 doesnt have this issue.
No, I would not recommend this to a friend xbox one elite controller series 2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.broke after 2 weeks went thru 4 of these spent 100 on warranty and it was the worst experience.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Maury,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
DON’T BUY IF YOU USE PC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to play on PC and CONSTANTLY have bluetooth connection issues.
No, I would not recommend this to a friend