Customer Ratings & Reviews
- Model:
- HM3-00001
- |
- SKU:
- 9529009
Customer reviews
Rating 4.6 out of 5 stars with 5658 reviews
(5,658 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Xbox Elite Wireless Controller for Xbox One's build quality, customization options, and the inclusion of paddles, which many find to be game-changing. Positive feedback also highlights the controller's weight, feel, and responsive buttons and triggers. However, some customers express concerns regarding the controller's high price and battery life. A small number of users also reported issues with stick drift and the durability of the bumpers.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Great at first
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great controller until you start using it and the wear and tear just starts immediately. It feels like a quality controller but is not.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that you've experienced an issue with your Xbox Elite Wireless Controller. If there's an issue beyond normal wear and tear, we urge you to reach out to Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Rated 3 out of 5 stars
Helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Concept for the controller is good if you are a heavy gamer. Only drawback is trying to find the app that goes on Xbox to configure the controller. Very hard to find.
No, I would not recommend this to a friendRated 3 out of 5 stars
The rubber grips fall off after a year of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has happened to 3 out of 3 of the elite controllers I’ve owned. Don’t buy without GeekSquad replacement protection.
No, I would not recommend this to a friendRated 3 out of 5 stars
Designed Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comes with carry case and extra accessories. Grips on the handles make for easier gripping. One of the triggers broke in less than a year so i would recommend the warranty,
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Roughneck, Microsoft warrants the Xbox One or Accessories will not malfunction under Normal Use Conditions for 1 year from the date you purchased it; and for Accessories, means 90 days from the date you purchased it. Please contact us directly so we can assist you with a possible replacement at: http://support.xbox.com/en-US/browse/xbox-one . We apologize for any frustration this has caused and hope this was helpful to you.
Rated 3 out of 5 stars
Great but eventually breaks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had two elite controllers at this point. They’ve both functioned well until one joystick started sticking and the others grips tore off in time.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Joseph,
We're sorry to hear that you've run into issues with previous Xbox Elite Wireless Controllers. Every controller comes with a 90-day limited warranty, so -- even if the controller is outside the warranty period -- please reach out to Xbox Support for assistance. They can be reached here: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work
Hope that helps,
Chuck
Xbox Customer Care
Rated 3 out of 5 stars
Out of box new .. factory issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of box new just as posted problem isclearly a poor designedmiceosoft. factory issues but pass3d thru bestbuy quality control for some reason
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear that your new Xbox Elite Wireless Controller hasn't met expectations. Every controller comes with a 90-day limited warranty, so we recommend reaching out to Xbox Support for assistance if the controller is faulty. They can be reached here: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work
Hope that helps,
Chuck
Xbox Customer Care
Rated 3 out of 5 stars
Elite Controller Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the controller, hate the longevity. If you can not get geek squad do not bother purchasing.
No, I would not recommend this to a friendRated 2 out of 5 stars
Awesome controller, Only lasted me two weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the controller as a Christmas gift to myself... I'm no hardcore gamer and I mainly play single player games. Two weeks of normal gaming and one of the analog sticks have loosened up on me enough that I can rotate the entire analog stick and if I shake the controller my character on screen will move. Disappointed after spending $160 on this thing. Ya I'll probably get a replacement but this is just a bad omen of things to...
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're very sorry that there are issues with your new Xbox Elite Wireless Controller. Every Xbox controller comes with a 90-day limited manufacturer's warranty, so we urge you to reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Rated 3 out of 5 stars
Like the feel, not the price...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid controller, don't really use the extra functions... Like the fact that you can switch out the thumb sticks.
I would recommend this to a friendRated 1 out of 5 stars
Misleading advertising from Microsoft
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought this controller just for the extra buttons on the bottom. I thought that, since I was using the controller with my Windows PC, I could use them as extra buttons or bind them to keyboard keys. However, this isn't actually possible with the software that the device comes with; the "paddles" are only bindable to other physical buttons on the controller in order to make duplicates. ...Eugh. So I tried to find a way around this and eventually found a thread on Reddit, but the software no longer works after the Windows 10 Anniversary Update. Furthermore, it only ever apparently worked on 10 in the first place, so anyone on an older OS is out of luck anyway. To make a long story short, this is essentially a heavier, but otherwise totally normal, XBox controller. It costs $150. Don't buy this unless Microsoft makes the paddles actual dedicated buttons.
No, I would not recommend this to a friend- Pros mentioned:Customization, Paddles
Rated 5 out of 5 stars
Awesome Upgrade!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This controller is very well done! I love the customization's you can make. The paddles work great for fast paced action! Swapping out thumb sticks is an amazing feature and is a breeze to swap! Bumper buttons are easier to push and they don't seem to have any dead zone in them. Love the feel of it, and the grip is sweet! Thumb sticks are smoother when you move them completely around. To help compensate for the extra weight of the controller I would recommend putting in some Energizer Lithium AA batteries, they are lighter than the Alkaline batteries that come with the controller.
I would recommend this to a friend Rated 3 out of 5 stars
Love the functions but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first one started acting up and Geek squad protection just replaced it with a new one but only once and your protection is over.
No, I would not recommend this to a friendRated 3 out of 5 stars
Good for a while
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Joysticks are crap. Spending this much money on a controller I would expect it to last longer but it didn’t.
No, I would not recommend this to a friend- Cons mentioned:Stick drift
Rated 2 out of 5 stars
Stick drift
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive for having stick drift. Stock controller lasts longer.
No, I would not recommend this to a friend - Cons mentioned:Bumpers
Rated 2 out of 5 stars
Great for about 10 months...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for about 10 months...Then the grips start falling off and the bumpers break...
No, I would not recommend this to a friend - Pros mentioned:Weight
Rated 4 out of 5 stars
Fantastic but is it worth the price tag
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I was iffy at dropping $150 on a controller for my xbox but I figured why not. the worst that happens is I either return it or I love it. Grip feels great, a bit rubbery and after hours of use gets a bit sweaty in my palms but feels great. some of the pieces are removable via internal magnets which at first I felt was pretty gimmacy, but actually holds well. I cannot wait to see what third party options come out for these pieces. Friends have mentioned that they really enjoy the new lower paddle shifters for racing games. I like the hair triggers and the raised sticks for FPS, feels much better. the controller has solid weight to it but I am sad that my rechargable battery system doesnt work with this without modification. the cover doesnt slip back on and that makes me sad. that is the only reason why I gave it a 4. so if you want a controller and want to see if it helps you step up your game go for it, but only if you want one nice controller instead of 2 standard controllers, since that is the cost of this beast.
I would recommend this to a friend Rated 3 out of 5 stars
Controller itself is great, Dongle is not
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great alternative to scuf controller but for some reason, the dongle stops working after a year.
No, I would not recommend this to a friendRated 3 out of 5 stars
Elite controller
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not bad. But for the price point I dont see amy miraculous changes in game play. Paddles are hard to get used to.
No, I would not recommend this to a friendRated 3 out of 5 stars
Looks cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice looking controller. I find myself using it in the regular configuration more than the modded one though. Butterfly triggers get in the way.
No, I would not recommend this to a friendRated 2 out of 5 stars
Great potential but terrible QC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you buy this controller, make sure you get the extended warranty since the quality control is very hit or miss on this one. It was a great controller at first but did not hold up well over time. Right stick started to make crunching noises after a month and the convex thumbsticks started to cave in after a couple weeks of use. Not the type of thing I'd expect from such an expensive controller. Ended up returning and buying a normal controller.
No, I would not recommend this to a friend






