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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6706 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers regard the Xbox Game Pass Ultimate highly for its game selection, overall performance, and ease of use. Many appreciate the variety of content available and the cloud gaming feature. However, some customers have noted concerns about heat dissipation and noise levels during operation. Overall, the positive aspects appear to outweigh the negative ones for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 325 Showing 6,481-6,500 of 6,706 reviews
  • Rated 2 out of 5 stars

    Games are meh to cool at best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look it gives you access to a lot of games. But the quality these aren’t the best games available a lot of games you most likely won’t play. Xbox in general needs better exclusives even though exclusives are ridiculous.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It dont work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It don’t work when I tried to get the free 1 month game pass it didn’t work at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It's not worth it go some where else.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware when buying from Best buy. If the glass on your 1000 gaming pc comes broken, fix it yourself. I promise they will have you living a nightmare if you send it back. So because mine came broken and I didn't know better I sent it back. They cancelled my replacement without telling me. Then told me that I sent them the wrong product and refused to give me back my thousand dollars. For 2 weeks I had to live with not knowing the outcome of the Best buy situation. I'll never ever give them a cent of mine

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Got it for free I guess…

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for free with our computer. We don’t use it. Doesn’t make much sense.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came with a purchase and was unable to redeem it since I was previously a member.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Conditional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Olonly works if you don’t have an account already.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Meh it’s ok

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think game pass is worthless and is a pivotal reason why gaming is so bad now.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I wouldn’t recommend this brand to anybody

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yeah, I wouldn’t recommend this company to nobody. The PC itself had cables that were connected in ports incorrectly and not seated correctly as well as didn’t take off plastic on thermal pad where SSD goes. I’m pretty sure they may have not even put on a thermal paste in between the AIO and the CPU but to be honest with you, I am not taking that apart. Oh yeah, the ram modules are busted as well. Came faulty, crashes my system every hour returning this PC.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it would recommend to anyone in need of a game pass

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shame

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never found the code to activate when I bought my PC last year.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not care for the service. Don’t waste your time!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    New customers only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good thing for existing customers. This needs to change

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Game pass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only 30 days. Use to get 3 months. Comes with purchase, son enjoys the games but wont be happy when cancelled

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Months to receive pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered my pc 1/29/2024. It is 3/21/2024, i needed 2 months ago. Only reason I have waited so long is because best buy is close by and i like having a physical place to take the pc if i needed help with anything. (Have never owned a pc before) all customers services say i have to wait.. zero stars for value... I have no pc. Zero for quality.. what is there to judge Zero for ease of use... cant be used

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Code doesn’t work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game pass code doesn’t work, the receipt that has the code on it doesn’t work to redeem anywhere.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can’t seem to use it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot figure out how to redeem this. Look through all my emails logged into my membership on the website. Cannot see any possible way of redeeming it. Been looking for the past hour. Shouldn’t be this hard.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Alright, but ont for me.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's alright. Used it for the free one month. Only played one game on it. The rest of the games did not interest me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    redeem code not received

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a laptop and included with the purchase, there was a free Microsoft - Xbox Game Pass Ultimate 1 Month Membership. I didn't receive the email with the instructions to redeem this item. I asked tonight at a Best Buy store and no one couldn't help me with this matter. The purchase was on Jun 28, 2024

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No idea

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like pay for something every month so I don't use it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't forget microsoft...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anything Microsoft is at the bottom of the list. Hard to find another company that despises people and service as much as this

    No, I would not recommend this to a friend