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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6707 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers regard the Xbox Game Pass Ultimate highly for its game selection, overall performance, and ease of use. Many appreciate the variety of content available and the cloud gaming feature. However, some customers have noted concerns about heat dissipation and noise levels during operation. Overall, the positive aspects appear to outweigh the negative ones for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 328 Showing 6,541-6,560 of 6,707 reviews
  • Rated 1 out of 5 stars

    Havent been able to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never able to use without giving my credit card info. Never had to do this with xbox game pass ultimate cards

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never recieved it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt show up in my email like it said it would with my pc purchase.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Warning

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The free month only works if you haven't used game pass before.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No product issues

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy keeps sending me emails to review stuff and aupport won’t turn it off

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unneeded "benefit"

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't have an Xbox, nor a need for its pass. I don't play online games and I don't like subscriptions. So I won't be activating it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    For gamers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never use that gaming I prefer spend my free time in other things

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don’t like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s hard to download games it’s not many’s games u can download plus you have to join membership every month in order they can play with the games that already downloaded

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Region locked

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Region locked, beware. Customer support won't help.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible experience on PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only worth it if you have an xbox. PC experience is terrible with extreme lag and stuttering

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    TOO MUCH

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD LAYOUT BUT I DONT PLAY ENOUGH GAMES TO JUSTIFY

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't use it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It won't let me use it because I am already a member and I got a free 3 months when I bought a new computer. I thought I would just be able to redeem it and it would add on to the rest of my subscription but it wouldn't let me. So be aware of this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    bad controller comp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had alot of issues connecting controller to game pass services. used ps5 and xbox controllers

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work for me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t get to enjoy this service unfortunately, this software once downloaded started slowing down the computer considerably. I’d be careful if using this

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Scam.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Online services for PC gaming is free. Microsoft has no right to charge for XBL when they collect user data and sell it for millions.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Replaces ownership

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I personally don't like subscription services, especially those that replace ownership.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stupid

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got this. They never told me about this. I had to purchase it even tho they said it was free!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    junj

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt show how to use. no directions. why use when you get a computer?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Only for first time accounts.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not use with an existing XBox account. Waste of promotion and sad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont turn gaming into a Netflix subscription

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turning gaming into a subscription service is not a good idea will not continue paying

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth spending money/energy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just ok, very few games worth playing. Lots of distracting ADs/notifications and not enough good games, at least not to my liking.

    No, I would not recommend this to a friend