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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7148 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers regard the Xbox Game Pass Ultimate highly for its game selection, overall performance, and ease of use. Many appreciate the variety of content available and the cloud gaming feature. However, some customers have noted concerns about heat dissipation and noise levels during operation. Overall, the positive aspects appear to outweigh the negative ones for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 337 Showing 6,721-6,740 of 7,148 reviews
  • Rated 1 out of 5 stars

    Worthless.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For new subscribers only. Can't redeem otherwise and so is useless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never got any token or product info

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well if i knew how to acces the product i may be able to give you a review. But never got the product info

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it would recommend to anyone in need of a game pass

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    misleading advertising

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a lie, they tell you they're giving you a free month of Xbox, but they never send you the email. Liars.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont need

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use steam. Not on a console. Keep your microsoft garbage. Not putting in credit card info & have to cancel later on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mandatory card to be able to use it...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's mandatory to add a credit/debit card to use it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Months to receive pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered my pc 1/29/2024. It is 3/21/2024, i needed 2 months ago. Only reason I have waited so long is because best buy is close by and i like having a physical place to take the pc if i needed help with anything. (Have never owned a pc before) all customers services say i have to wait.. zero stars for value... I have no pc. Zero for quality.. what is there to judge Zero for ease of use... cant be used

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Could not redeem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another item that was included in other purchases. Code not valid..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    XBOX still exists...

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sigh...just get on steam and pass on this please. It is totally worthless.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Game pass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only 30 days. Use to get 3 months. Comes with purchase, son enjoys the games but wont be happy when cancelled

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Code

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Game Pass don't work i try everting, any help from BestBuy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Code doesn’t work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game pass code doesn’t work, the receipt that has the code on it doesn’t work to redeem anywhere.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It dont work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It don’t work when I tried to get the free 1 month game pass it didn’t work at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Greedy Service Model

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its just a free month, and for a poor service model. -500/10

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Alright, but ont for me.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's alright. Used it for the free one month. Only played one game on it. The rest of the games did not interest me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    redeem code not received

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a laptop and included with the purchase, there was a free Microsoft - Xbox Game Pass Ultimate 1 Month Membership. I didn't receive the email with the instructions to redeem this item. I asked tonight at a Best Buy store and no one couldn't help me with this matter. The purchase was on Jun 28, 2024

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Meh it’s ok

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think game pass is worthless and is a pivotal reason why gaming is so bad now.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Not my bag of worms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not into X Box so this Game Pass means nothing to me. Probably very good for anyone into Xbox.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    gamepass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not big on xbox but its great for games trying and see if like it before spending 70 plus

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ok But not good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good games available on PC expected to see lot of open world games but not so good

    No, I would not recommend this to a friend