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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2906 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are positive about the Xbox Game Pass Ultimate's game selection, overall performance, portability, cloud gaming, and compatibility. Many users find the game selection to be good and appreciate how seamlessly it works across devices. However, some customers express a desire for improved battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 2,906 reviews
  • Rated 3 out of 5 stars

    Attention gamers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every useless for gamers to explore/try new games they wouldn’t normally

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    MEH

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's cool, but we don't play the variety of games like I thought we would so it's another monthly subscription to manage. Needs better games.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    game pass

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice to have it but doesnt really make a difference if your not interested in the game they giving you a pass for

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nothing resolved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse experience ever such a hassel to reedem your e gift card called multiple times

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Months later and they still haven’t activated my code yet. And it’s a maze to find support

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Game Pass conundrum

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not use it. Microsoft kept asking for a Credit Card to activate something that was include with the device I purchased. Do not waste your energy thinking this add any value to any computer over others, because it does not. It requires to buy something extra. Impossible to use as it was intended to: a trial.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    1month given and not 3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought id be getting 3months with my purchase but ended up only getting 1 month, it’s okay though as im mostly on PlayStation anyways but would be nice if the 3 month was given as the website says when buying the Rog Ally X

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Frustrating Offer with Limited Value

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 1-month Game Pass offer is bundled with so many devices, but it ends up being more frustrating than useful. For the amount I’m spending on the actual hardware, it would be great if the subscription were applied automatically. Unfortunately, since I already have Game Pass, the code doesn’t stack or extend my existing membership—it only works with a new account. That makes the offer feel pretty meaningless for existing subscribers, which is disappointing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too expensive to keep after free month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sooooooooooooooooooooooooooooooo expensiiiiiiiiiiiiiiiiiivvvvvvvveeeee.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so over Microsoft wanting us to pay for access to everything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t actually use this came free but still sitting in my email

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent, not great and not better than Steam

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not all that great, it takes longer to download than Steam, so i just dont use

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Game pass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know i got a free mouth of gamepass but i never used it cuz i am not a fan of it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a little over a month its throwing a code and wont work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just kept taking money

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They kept charging me after my membership was up with the card I had on file through Xbox app on my PC. I didn't even want it but best buy gave it to me through my Asus rog Ally purchase. I didn't even notice for 7 months I was being charged monthly for this. Lost a lot of money for something I never used.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Got It For Free

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a free gift card I got with my ROG Ally and its pretty self-explanatory what it is lol.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs one thing...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great except only for new users, needs to be for all users

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Over priced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft should really make this affordable since tgey no longer give out free games

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very good deal but careful about country restrict

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant redeem because of the country restrictions :(

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Free game pass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This free gift is only useful if you own X-Box. Gift should include a free Meta Quest 3 game pass instead

    No, I would not recommend this to a friend