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Customer reviews

Rating 4.6 out of 5 stars with 5914 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Game Pass Ultimate's overall performance and game selection, finding it easy to use. Many appreciate the availability of cloud gaming and the long battery life. However, some customers found the subscription length too short and experienced issues with the activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 266 Showing 5,301-5,320 of 5,914 reviews
  • Rated 3 out of 5 stars

    Great services

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was delivered in a timely manner an product is very good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only works for new subscribers, doesnt work for existing customers

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    To short not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not install it and use it because I do not like you can play with it just for a month.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    not for everyone

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok, great for casual gaming, play some games but if you really like the game just buy the game on another platform. Streaming games is not worth it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't used. I came with my purchase but I didn't

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't used. I came with my purchase but I didn't used it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great opportunity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be a great addition if I owned an Xbox system. I hoped it would allow you to access games without a remote or system and definitely unsuccessfully.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox game pass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't see myself playing any xbox game. If you're somebody who loves games, this will be right for you.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too Short

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice membership but too short. Should be 6 months.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    More options

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish they had yearly options available for purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't even know where this purchase came from. I haven't used it even once and I have to pay a very expensive monthly fee.... Actually, I didn't even know, I only noticed because of the charge on my credit card.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don't Want It

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as an add on to something else I purchased.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not sure about this

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i did not use it because im not into games much so i cannot rate it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not something I would use but can't with my laptop purchase for a trial.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for existing gamepassers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is only something available for NEW customers. It’s an insensitive to purchase a product but if you already have a gamepass you can’t use it to add to your existing account. This should be in bold print somewhere.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Digital Code

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Code they sent to me does not even work, when I use code all I get is ⚠ This code can't be redeemed. Contact us at Microsoft Support. If a free 30 day membership is part of the purchase it should work. I have used Digital Codes millions of times, and they all work from different sites. I can never get digital codes to work from BestBuy. Please fix issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unnecessary

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not use this pass, no need of it. Can’t testify to workability or value. Not a good perk. Please give customers more choices as to perks with purchase.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    More useless bloat

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While it offers access to a wide library of games, it feels like bloatware since I don't need most of them. It's not a freebie; it feels more like a tactic to get you hooked and into a subscription renewal. The constant pressure to stay subscribed is a turn-off. Overall, it doesn't match my gaming needs...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    laptop purchased

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    laptop has been perfect except for now it has been 30 days and it wont charge the port is bad all the sudden so not happy i will be calling to see what can be done

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Useful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant use this xbox game pass but im sure a younger person in my family can so it still was a useful addition to my purchase

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    There is better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most games are for modern audiences. Not for me. Microsoft account required. Significant spying and data gathering. There are other better systems.

    No, I would not recommend this to a friend