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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5659 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Game Pass Ultimate's overall performance and game selection, finding it easy to use. Many appreciate the availability of cloud gaming and the long battery life. However, some customers found the subscription length too short and experienced issues with the activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 268 Showing 5,341-5,360 of 5,659 reviews
  • Rated 2 out of 5 stars

    Not needed. L

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not something I use, would rather have been given an option for lesser price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This not applicable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a gamer and didn't need nor want. I must have overlooked the box to check indicating I didn't want

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xboxpass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got my xbox pass when I purchased a surface pro woth keyboard

    I would recommend this to a friend
  • Cons mentioned:
    Subscription length

    Rated 1 out of 5 stars

    Yeahjjjj

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really any use to me. Maybe if it were like 6 month or a year. But the trial was too short

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried everything to cancel this subscription and it keeps coming out of my account.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Activation process

    Rated 1 out of 5 stars

    Game pass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give it zero stars I would. My son tried to activate it and it never did!!! No one to complain to!!! He's out of his money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware, only works with new accounts.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giving one star since they fail to mention that the code they give you only works with new accounts. Luckily, it was included free and wasn’t a decision making factor in my purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Anything to get monthly payment! 1 month trial

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed with this offer, nor gaming item! Just another problem to deal with.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do not buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is worse. Slow, the battery doesn’t last long. The screen is having issues already.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don’t use this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This “free” item is just an excuse to sell you more stuff. I never use these.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does nothing I would recommend not buying anything

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Updates

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fan kept on blowing and overall it wasn’t so good. I feel like it’s a good laptop but the updates are beyond the capacity of the laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not delivered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not received. I tried many ways to get this free item from Best Buy after my purchases of 2 tvs and 1 laptop. Chat, in store, by phone...no way. Very poor from a large company as best buy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just ok as add on

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice free add on, but for how much I spent here, prob could of been a longer subscription.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "I would not recommend signing up for this service if you are a busy person. Microsoft has a practice of charging your debit card without your consent for games you did not purchase. The worst part is that Microsoft does not have human customer service to resolve any discrepancies. If you do not want to end up like me, losing almost $300 on games that I did not buy, then it's best to stay away."

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unnecessary add in.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have no use for that add in that came with the purchase of a Microsoft laptop. We are not gamers.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Pointless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get it for free with a laptop, but there's no point because your PC already comes with 3 months of game pass ultimate, and you can't redeem this once you've redeemed that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox Ultimate Game Pass Gift Code

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received as a gift; not interest in redeeming this.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Never purchased so idk why I'm here

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't uses x box the person who has stolen my card purchased this x box is for low life punks get a life then get a PS5 like the big boys

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The worst

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy horrible purchases. Not as advertised .

    No, I would not recommend this to a friend