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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5915 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Game Pass Ultimate's overall performance and game selection, finding it easy to use. Many appreciate the availability of cloud gaming and the long battery life. However, some customers found the subscription length too short and experienced issues with the activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 272 Showing 5,421-5,440 of 5,915 reviews
  • Rated 1 out of 5 stars

    game pass

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t even know I have this game pass or where I got it from

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not impressed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too impressed with game pass. Didn’t have many of the games I was interested in.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No interest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no interest in X Box. I'm an old woman, not a gamer. Show me something I care about.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    doesnt work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never let me reedem it after i purchased my laptop

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    freebie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't use this as I have not need for it; I don't use Xbox

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Game pass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did the used but i may think its okay. Waste of time. I want to buy good laptop not these gifts.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Subscription length

    Rated 1 out of 5 stars

    waste of everything

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 month really no need to have. 1 year....still No.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Random not necessary review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just a random review. Please ignore …..…..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    For new customers only smh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to receive free game pass subscriptions, however only for new users. Existing customers get screwed. Not a good thing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pass on this one, don't support MS.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A failure of a service from a failure of a company. https://bdsmovement.net/microsoft

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use very much. Prefer other platforms for gaming.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox game pass failure to give me it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They made you sign up for the subscription instead of just giving you one month of Xbox and we tried useing a other card to sign up and emdiletly cancel it it sayed something about you can’t do this

    No, I would not recommend this to a friend
  • Cons mentioned:
    Activation process

    Rated 1 out of 5 stars

    Game pass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give it zero stars I would. My son tried to activate it and it never did!!! No one to complain to!!! He's out of his money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not buy so have no idea why asked to review it

    No, I would not recommend this to a friend
  • Cons mentioned:
    Subscription length

    Rated 1 out of 5 stars

    Yeahjjjj

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really any use to me. Maybe if it were like 6 month or a year. But the trial was too short

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scammed by Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Code never worked, came up code not activated by retailer. And contacted store and they refused to help me. Total Best Buy scam

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not needed. L

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not something I use, would rather have been given an option for lesser price.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Keep Looking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So slow. Pass. I was too busy to return it...but still. Nope

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Updates

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fan kept on blowing and overall it wasn’t so good. I feel like it’s a good laptop but the updates are beyond the capacity of the laptop.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xboxpass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got my xbox pass when I purchased a surface pro woth keyboard

    I would recommend this to a friend