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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5916 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Game Pass Ultimate's overall performance and game selection, finding it easy to use. Many appreciate the availability of cloud gaming and the long battery life. However, some customers found the subscription length too short and experienced issues with the activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 281 Showing 5,601-5,620 of 5,916 reviews
  • Rated 1 out of 5 stars

    I dont use this free game.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am 70 years old. I dont have a xbox. This 1 month free service doesnt help me any.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox takeover

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taken over my laptop and won't let me access. Didn't want it, don't use it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not used

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't use it at all, I didn't think it was worth it to pay after the free trial

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not buying this from Best Buy again.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not receive code. Can't find how to re-send. I wish Best Buy offered a way to view the code on the order page.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not fair, major downfall with utilizing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t use it due to malware that was downloaded from Best Buy Geek Squad onto my labtop

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How are stupid that you have to be a new person? In order to use this. I can't use it cuz I already had an account.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Attempted Fraud

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fraud, as I would never buy an XBOX PRODUCT.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't something I could really use, more for younger people.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never wanted this

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never needed this or used it. And I hope in not still paying for it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t receive game pass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got my game pass email and I tried calling bestbuy but they couldn’t help me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    X box < PS5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont own an x box but if i sid i would hella take arvantage if this promotion and write a review about it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game pass nust isnt worth it its not cool to just rent games and not own all of what you download

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Existing Users are overlooked

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It only works if you are a new subscriber. If you have an existing account, the free month is worthless to you.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    worthless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not sure how I got this have no use for it and did not Know it was available till I did the review

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It’s Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is not good for people that already have an account unless you want to make a new account just to use it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never used

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried, but I did not knew how to use it so I never used it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The code did not work. Contacted Best Buy and i havent heard back after a week.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TanyaP

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not mine??? Please tell me I’m not paying for something that I never ordered not mine

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow. Glitchy. Useless.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two. Opened one. Worst purchase ever. They are slow and even after download they are glitchy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    For new members only.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This offer is only for people who do not already have xbox game pass. So it was completely useless for me.

    No, I would not recommend this to a friend