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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6706 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers regard the Xbox Game Pass Ultimate highly for its game selection, overall performance, and ease of use. Many appreciate the variety of content available and the cloud gaming feature. However, some customers have noted concerns about heat dissipation and noise levels during operation. Overall, the positive aspects appear to outweigh the negative ones for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 319 Showing 6,361-6,380 of 6,706 reviews
  • Rated 2 out of 5 stars

    Eh its okay

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was okay didn't use it much but thats on me not the card

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Came with the pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came free with my pc but had troble actually redeeming it. I already have game pass so no biggie. I like game pass lol

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken redemption system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Codes don't work. Says expired, invalid or simply doesn't work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    stay away from microsoft if you can.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not a real fan of game pass. but it's whatever. Microsoft shoves this down your throat when you buy a PC.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not a big fan of xbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it really, so i wouldnt know, i bet its great though.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Delivered Codes for New Subscribers Only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On 2 separate purchases I received 1 month of Xbox Game Pass ultimate as a "gift with purchase". Neither one of them stated the code was only valid for new users. However, Xbox customer support stated the codes I provided were for new customers only. Do better Best Buy, at least lable the codes correctly if they are only for new subscribers.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Be careful when purchasing from Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quit working after two months, Best Buy would not take it back despite the thousands of dollars I’ve spent there over the years, several televisions, computers, laptops, etc. when I quit working, I checked my Best Buy account. They said it was returnable. I will now be purchasing all my electronics through Amazon or newegg. Best Buy customer support is nonexistent and I’ve been disappointed with the experience for years now. Goodbye.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    For first time users only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works only for first time users and since I've been a member not very helpful for me but if you're a first timer worth it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Added to my purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t even use this product but that’s okay. I wanted to play my games on my laptop. Lol

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will randomly tell you to install or purchase to play when you could just play before. Removes games I was playing

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox game pass is and was a horrible idea!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why o why would anyone spend their hard earned money on something so mundane… I’ve no clue. I guess I’m old and jaded and remember an age when you didn’t get milked for every penny just to play a game.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't use it, I don't have a game console. If so, it will be here)))

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not used so rated down the middle

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't really rate it since I don't use it. Not much of a gamer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Eh

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent pass. I didn’t really bother to use it. Just came with my computer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    30 day teaser rate

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of software that requires a credit card up front. Will probably just use my XBOX.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Over a month ... No refund

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been waiting for a refund for over a month (10th of September) on a laptop (aero x16) order that never left the store, cancelled same day by best buy not me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not today

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No free game pass, said it came with it, but sadly NO. Not free anyway

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Never used it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it. It's nice for those who'll use it but I don't have an xbox nor am I interested in subscriptions

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Why even?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't play Xbox and I don't really use this service so... it was kind of pointless as a gift item, but hopefully someone out there enjoys these... things.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    You might like it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Xbox pass in the past but not a big fan of Xbox.

    I would recommend this to a friend