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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2906 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are positive about the Xbox Game Pass Ultimate's game selection, overall performance, portability, cloud gaming, and compatibility. Many users find the game selection to be good and appreciate how seamlessly it works across devices. However, some customers express a desire for improved battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 2,906 reviews
  • Rated 1 out of 5 stars

    Whats the point?

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a suggestion - give us a timeframe of three to six months. Even though we plan on canceling eventually, it would be great if the service is worth the effort of setting it up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only for new members. Not a great thing to get for an expensive preorder perk. I gave mine away for free on Nextdoor

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Thinly veiled xbox cash grab is thwarted again.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much of a fan of something that will renew for a lot more money after the short time period. I never use these Game Pass Ultimates as I reserve my gaming time for PC gaming.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bummer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt work as i already had an active subscription. Did not make it clear it wouldnt work on an existing account until after purchase but it was a "gift" with another purchase so oh well

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dumb incentive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok I purchase a Meta Quest 3 and I get a game pass to Microsoft? Unless I am mistaken but when did Microsoft become part of Meta? I am not a pc fan that’s why I purchased the meta 3.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What a waste :(

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good of bestbuy to give this out. BUT its for new accounts only. Doesn't give you a month if you have an account already.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of giftcard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't use this if you already signed up for xbox live

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gift item for new subscribers only

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a gift item that came with my purchase of Lenovo legion go. Item is for new subscribers only... Hotline confirmed it. Would be nice to get 1 month addon

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unused

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt get to use this, we don't have an XBOX nor do we know anyone who could use it. Thanks though.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t have Xbox so don’t really need it or use it wish would of gave me something else that I could of used

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Subscriptions canceled

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lost my game pass when I returned it for another work that was working. They never gave me another game pass to go with the new one.I had to purchase my own subscription.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They only charge 20 dollars and never can get access

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Why ?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the rog ally x we should get 3 free months but instead we are having 1 ? Why ?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Boo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant use it because not a new customer would have been more useful for everyone i get the shaft cause i already pay for this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    code doesn't work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not able to get the code BBuy sent to work. not sure who to contact.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never can redeem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not able to use this .every time i get a supposedly a free something with my purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt work said it was redeemed yet i still got charged twice by Microsoft for the same subscription

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken code

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never worked. Contacted best buy through chat. They sent me the exact same code again. Cant load it on the Go or my series x

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t buy Xbox anything still got the gift card

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t know why Best Buy would give someone that bought all PlayStation games and equipment a Xbox gift card.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Code didn't work. Yay me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Code didn't work. Yay me. At least the 3 month code embedded in the Ally worked.

    No, I would not recommend this to a friend