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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5914 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Game Pass Ultimate's overall performance and game selection, finding it easy to use. Many appreciate the availability of cloud gaming and the long battery life. However, some customers found the subscription length too short and experienced issues with the activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 268 Showing 5,341-5,360 of 5,914 reviews
  • Rated 3 out of 5 stars

    Not useful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average product not so useful as it didnot have more options as expected

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great if you have an Xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox software on PC is garbage. Can never run games when i want to because something didn't update.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth paying for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just ok. Barely using it. Only have it becuase it was free - for now.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I don’t know

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work for me like I thought it would. I’m sure it’s a good deal but not for me

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    What ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay item. Need to get account and I don’t see the point of it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gamepass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game pass is outdated and microsoft is losing control of the gaming community. Better get a Steam or PS5.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Came with surface pro

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice that’s it’s a free item that came with my order

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never heard of it,haven’t a clue where to look for it ,wouldn’t play it if i found it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Short

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value isn't the best. This is clearly packaged alongside computers to try and get you a longer membership.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hardly used it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hard to find time to use the membership, it would be good if you are a gamer

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    a freebee for those that do gaming

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im sure its probably good but i did not ask for this and hope it doesnt charge me after the free preview thing .. they really should make sure we know what they are giving us so we know.. save alot of time for employees going back and fixing these things,,, if they ever do.. let me know

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless for no gamers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    useless add for non-gamers. Why even add in unless asked for it. Another should have been presented.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    These free items with purchases dont work

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes when i am comparing items to buy the items that are offered free with them have a sway in my decision. But i have come to learn that the codes never work, because they only work on new accounts! Nowadays unless it is a young adult etc majority of people already have accounts/subscriptions. Best Buy knows thia, companies know this, so its like they know they are offering something that really not an offering.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sure it would have been great if I could have let someone else use it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Game Pass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not needed for the intended application. So, we are not using it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pass

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use the pass i got. But it was good way to encourage.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bundled Items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't redeem the game pass but the item it was bundled with is excellent. It would be nice if Best Buy could fix this?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Awesome bonus item!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome as a benefit to get with buying a Microsoft computer it just adds to the value.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disturbing the peace

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kool to have option to play online just don’t have the time to try this out yet

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lack of Selections

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought there would be more game selections to choose from.

    I would recommend this to a friend