Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5660 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Game Pass Ultimate's overall performance and game selection, finding it easy to use. Many appreciate the availability of cloud gaming and the long battery life. However, some customers found the subscription length too short and experienced issues with the activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 272 Showing 5,421-5,440 of 5,660 reviews
  • Rated 2 out of 5 stars

    Crap that came with

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It soo annoying that this came with my laptop, like noo.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stupid and absolutely worthless and really a waste of time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Code dosen’t work

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gift card won’t redeem. I have tried multiple times.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PlayStation Please

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use PlayStation I use PlayStation I use PlayStation

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Games

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't use this even though it came with the computer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t play games

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t really play games on the computer but I do use it for business

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gave me a virus

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont even know what happened. I bought a new laptop and this came with it. All i did was accept the software and for some reason these popup would keep showing. Preventing me from even sign into my laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Game Pass?

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it, didn't even know I had it. What's an Xbox? Is this something I paid for? Is it something I earned? No clue... I gave it neutral stars as I have no idea what this is.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will never buy another lenovo product again. Brick after 2 months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unknown purchase.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When, where and why would I have purchased this pass? I don't have a game box!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No value

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally useless for a non gamer. Why it’s an automatic add on is a pain

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    None

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use this dont play games so had no need for this. So i really can't give a review

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nothing is free

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got a chance to test it out. bought a new laptop from Best buy, that same day I try to install it, but it won't work. It stated the trail was no longer available "as so no free trial " faults advertising.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't ask or order. Bb stealing money

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't order or ask for yet it's on my receipt for a penny. .01.i don't own and will not own an Xbox but it was added to my watch for no reason. But also can't return

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Umm

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t see why because I already have an Xbox account

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    If you have Xbox or gaming laptop get it!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t have Xbox so it’s useless to have it and my laptop doesn’t support this kind of games

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Recommend. Faulty device

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Device is malfunctioning and I’ve only owned it for a few days. I just realized I had a few days to return it and now I can’t because the return window is closed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    CANT FIND CODE

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HOW DO I ACTIVATE??? WHERE IS THE CODE???? I've looked in purchases and I've clicked "See Details" on the Game Pass and i still don't see a code.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No gamer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont use this or want to have any way to use so no i havent given a high rating. Im not a gamer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does anybody even use this?

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does anybody even use this? I’m not an Xbox person so I’ll never have the need for this.

    No, I would not recommend this to a friend