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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5915 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Game Pass Ultimate's overall performance and game selection, finding it easy to use. Many appreciate the availability of cloud gaming and the long battery life. However, some customers found the subscription length too short and experienced issues with the activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 273 Showing 5,441-5,460 of 5,915 reviews
  • Rated 2 out of 5 stars

    Do not buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is worse. Slow, the battery doesn’t last long. The screen is having issues already.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Game pass

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t ask for it, didn’t want it. Just comes automatically! I don’t like when they assume you’re going to want something! I’m just not a gamer!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Pointless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get it for free with a laptop, but there's no point because your PC already comes with 3 months of game pass ultimate, and you can't redeem this once you've redeemed that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Games

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't want, do not play video games...will not use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This also was missing and not included with my purchase I don't see it anywhere just frustrated with the whole purchase and then return it but my kids like the laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Rent a game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it, I rent my games, when I don't have time to play, I cancel the subscription

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "I would not recommend signing up for this service if you are a busy person. Microsoft has a practice of charging your debit card without your consent for games you did not purchase. The worst part is that Microsoft does not have human customer service to resolve any discrepancies. If you do not want to end up like me, losing almost $300 on games that I did not buy, then it's best to stay away."

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Game pass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not tried yet, not sure about after the trial if thats what I want

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Never purchased so idk why I'm here

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't uses x box the person who has stolen my card purchased this x box is for low life punks get a life then get a PS5 like the big boys

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware, only works with new accounts.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giving one star since they fail to mention that the code they give you only works with new accounts. Luckily, it was included free and wasn’t a decision making factor in my purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Choose a healthier alternative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would buy it. Time is better spent outside engaging in sports or some physical activity.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    X box game

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont care for Microsoft . Have no use for games.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unnecessary add in.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have no use for that add in that came with the purchase of a Microsoft laptop. We are not gamers.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just ok as add on

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice free add on, but for how much I spent here, prob could of been a longer subscription.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    game pass

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not use this product. I do not have a need for it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Games

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t play games. Not crazy over Xbox games. Others might be.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not delivered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not received. I tried many ways to get this free item from Best Buy after my purchases of 2 tvs and 1 laptop. Chat, in store, by phone...no way. Very poor from a large company as best buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wrong item chat people are not professional Not recommended at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This not applicable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a gamer and didn't need nor want. I must have overlooked the box to check indicating I didn't want

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't care for x box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never asked for anything xbox this was a free something that will never get used!

    No, I would not recommend this to a friend