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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5915 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Game Pass Ultimate's overall performance and game selection, finding it easy to use. Many appreciate the availability of cloud gaming and the long battery life. However, some customers found the subscription length too short and experienced issues with the activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 274 Showing 5,461-5,480 of 5,915 reviews
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Didn't end up using very much

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't really end up using. Seems like it is fine if that's your thing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Activation process

    Rated 1 out of 5 stars

    Game pass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't active this without paying so I had really no use for it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Games

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used this yet, dont know what it is it came with a surface i bought, I am not a gamer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried everything to cancel this subscription and it keeps coming out of my account.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    What is this?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have no idea what this is. I'm glad I didn't pay for it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missed out

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a laptop back in November and there was a promotion that I didn’t even know about or ever received it. I did see it on the receipt it was added but no digital code attached to it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Anything to get monthly payment! 1 month trial

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed with this offer, nor gaming item! Just another problem to deal with.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No use for me - Nephews Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good. My nephews have made great use of it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Trial period

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One month is too low to download and test any apps

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slow and Small

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer was straight up slow and had problems opening basic tasks like microsoft edge. Also pretty small.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don’t use this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This “free” item is just an excuse to sell you more stuff. I never use these.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I question why I have it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no idea why this is even showing up as something i "purchased". Never asked for it, and will never use it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Monthly subscriptions can get expensive.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don't like having to pay monthly subscriptions so yeah, I don't actively pay for this stuff.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    never again

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it seems to me that this program is a rip off! not alot of good choices for games!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does nothing I would recommend not buying anything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lousy, boring games that this old lady dislikes.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my kind of games. I am an old lady (age 77). I like hidden object games and had some wonderful ones on my old laptop. I am hoping I can transfer them to my new one. They are so much better, despite being about 15 years old. Not to mention the fact that those old ones were not constantly interrupted by ads. Sigh.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    game pass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We do not play games so we do not use the Game pass but I am sure that others would really like it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attempted to activate code and it would not work. Called Xbox to see if I did something wrong they said code is invalid! So that was a waste of time!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not my thing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't have an xbox this was a free product i don't use. but i don't ever use introduction products as they require you to sign up then cancel and you always forget to cancel by that first month and it cost you.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    My free offer is no good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The code did not work for my free mouth. Microsoft did not redeem the code.

    No, I would not recommend this to a friend