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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5660 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Game Pass Ultimate's overall performance and game selection, finding it easy to use. Many appreciate the availability of cloud gaming and the long battery life. However, some customers found the subscription length too short and experienced issues with the activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 275 Showing 5,481-5,500 of 5,660 reviews
  • Rated 1 out of 5 stars

    Sick and tired of subscriptions

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did the gold to ultimate upgrade 3 yearsa go, I will not be renewing when it expires.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Installment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t downloaded it or installed it because I’m not sure how to install the software.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not worth the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    waist of time we never used it. possibly if it were tranferable we coul have given it to the grandkids.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Code was never delivered

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a laptop last November and a free trial of xbox gamepass was included with my purchase. The code never arrived.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Only works if new

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This only works if you don't already have an Xbox game pass account.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not able to redeem.Contacted customer service was also not able to get In contact with a representative.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don’t even own an xbox

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free psn for a year as an option would be nice. I will never use this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a gamer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a gamer so I won’t be using this offer. Would prefer I were given options to choose from.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xblech

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not need this perk as I don't have an xbox. Wish it was playstation

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pooring

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is not very good, the battery is very weak and dies quickly, and it is expensive for its capabilities

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PlayStation rules

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IM kinda more of a PlayStation guy myself, so not to sure why you would want this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox takeover

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taken over my laptop and won't let me access. Didn't want it, don't use it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    xbotx

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hate xbox they clam have a bunch games but bunch old games and boring games doesnt mean fun to me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Drug

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't ask for this. The first dose of the drug is free. No thanks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Attempted Fraud

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fraud, as I would never buy an XBOX PRODUCT.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I dont use this free game.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am 70 years old. I dont have a xbox. This 1 month free service doesnt help me any.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not used

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't use it at all, I didn't think it was worth it to pay after the free trial

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't something I could really use, more for younger people.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never wanted this

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never needed this or used it. And I hope in not still paying for it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not fair, major downfall with utilizing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t use it due to malware that was downloaded from Best Buy Geek Squad onto my labtop

    No, I would not recommend this to a friend