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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5661 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Game Pass Ultimate's overall performance and game selection, finding it easy to use. Many appreciate the availability of cloud gaming and the long battery life. However, some customers found the subscription length too short and experienced issues with the activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 276 Showing 5,501-5,520 of 5,661 reviews
  • Rated 1 out of 5 stars

    Not buying this from Best Buy again.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not receive code. Can't find how to re-send. I wish Best Buy offered a way to view the code on the order page.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How are stupid that you have to be a new person? In order to use this. I can't use it cuz I already had an account.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t receive game pass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got my game pass email and I tried calling bestbuy but they couldn’t help me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never used

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried, but I did not knew how to use it so I never used it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game pass nust isnt worth it its not cool to just rent games and not own all of what you download

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    X box < PS5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont own an x box but if i sid i would hella take arvantage if this promotion and write a review about it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    worthless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not sure how I got this have no use for it and did not Know it was available till I did the review

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Existing Users are overlooked

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It only works if you are a new subscriber. If you have an existing account, the free month is worthless to you.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The code did not work. Contacted Best Buy and i havent heard back after a week.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It’s Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is not good for people that already have an account unless you want to make a new account just to use it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TanyaP

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not mine??? Please tell me I’m not paying for something that I never ordered not mine

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow. Glitchy. Useless.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two. Opened one. Worst purchase ever. They are slow and even after download they are glitchy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't have

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't review as it was removed when Geek Squad was setting up computer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not aware

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did mot receive this. I never knew about this was part of the purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    For new members only.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This offer is only for people who do not already have xbox game pass. So it was completely useless for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Boring

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't really see the value for this option. Wish it was something else.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox trial

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only given a 1-star because we don't play xbox, so it was a bonus that went to waste for us.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hate it, not a gamer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not want this on my computer, wasn’t told that this was apart of purchasing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Game pass

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not receive this if i was supposed to get this it was not given

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I cannot use this as I do not own an Xbox. Therefore, it is not very useful for me.

    No, I would not recommend this to a friend