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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2459 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers admire the Xbox Game Pass Ultimate for its overall performance, ease of use, and extensive game selection. The cloud gaming feature and compatibility with devices like Samsung TVs are also appreciated. Some customers noted the subscription's limited one-month duration as a drawback. Overall, the service is well-received for its functionality and variety.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 2,459 reviews
  • Rated 1 out of 5 stars

    Where’s the PlayStation pass??

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish they would have given me a gift that worked for my PS5, I don’t own an X-Box so what’s the point, this did not “help” to ease the pain of warranting a brand new Tv. Where’s the PS5 game pass

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is only for new subscriptors, doea not work for me, it should be options as games purchases for existing subscribers to that service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it included in my tv purchase. Dont own a xbox or want one. I have a playstation. In regards you cant add on to an existing account. Can only be used for new accounts..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good group hift

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought multiple kids could use but was informed could only be used on one computer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid microsoft

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft in general isnt great. Very propoganda driven. As far as gamepass goes, it has gotten more expensive without and increase in quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Where is my gamepass

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one told me that if i buy a tv i was getting a one month xbox games pass. I want to know where is it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unfortunate

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game pass may be great but I shouldn’t be forced into “buying” it when I make a purchase with Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unable to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The free gift is only valid if you're not already a member. I'm sure it said it in the fine print. The one star is because it's unusable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not used

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used this, probably never will. We still have not set the tv up as we have not moved into the new house as yet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never came

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got a code cant use 1 month free comes with my tv show on my receipt but never got a code to use it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh, I don't have an xbox or play games. Nice to have a promotion I guess, but it would be nicer if it were something useful

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Seed Corn to get you to spend more with Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never wanted this, just came with the purchase. It is seed corn to get you to spend more money with Microsoft. I never used it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like it and didn’t enjoy it. Its not a big deal

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never activated

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not and have not ever played any Xbox anything. I never activated.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    1 month trial is for new subscribers only.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1 month trial is for new subscribers only. If you alreay have an existing subscription it wont apply

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not available

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This game pass is only available if you don’t already have an Xbox account

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mad!!! I can't use it!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this with my new tv and now when im about to use it....i cant because its for new subscribers only!!!!...what!!! That is a rip off

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t use Xbox don’t have any kids would have been nice to have got something else with my tv but I’m very happy with the tv

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox online

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t have an Xbox so I wish I could exchange for PlayStation but totally a great bonus with my purchase either way!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not working

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot use code for a error is given when trying to use it

    No, I would not recommend this to a friend