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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7298 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the Xbox Game Pass Ultimate highly for its game selection, overall performance, and ease of use. Many appreciate the variety of content available and the cloud gaming feature. However, some customers have noted concerns about heat dissipation and noise levels during operation. Overall, the positive aspects appear to outweigh the negative ones for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 7,298 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to get started into any kind of gaming. It came as a bonus with my desktop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Goated

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can you say no to a free game pass code, great value and great games to play as well

    I would recommend this to a friend
  • Pros mentioned:
    Game selection

    Rated 5 out of 5 stars

    Xbox Game Pass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great game choice. Really easy to setup and claim. I mostly just play Fornite but once in a while ill find myself indulging in the catalog of games and picking something new. Would highly recommend to others!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox gamepass is the best option for somebody that enjoy different types of games

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Passed on it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest, this was a freebie for another purchase. I've never used it but for the price-who cares.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for gaming and watching videos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is very quick when playing games and the screen colors are awesome. If you see a deal pick one up

    I would recommend this to a friend
  • Pros mentioned:
    Game selection

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always the games pass have a lot games for the pass so is so good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Xbox GamePass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work just fine, when I bought the laptop it was included with it and very easy to redeem

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Access to bo6

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I got three months for free with my Lenovo Legion pc… so, I love it! Managed to play bo6 for a couple months.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pre

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best purchase I made.The computer works great.The staff was very friendly and helpful.I would recommend this product and this store.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    A Frustrating Ordeal that Undermines Trust

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is for ASUS - ROG Strix SCAR 18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5090 - 2TB SSD - Off-Black, which this gamepass comes with and the website wont seem to let me write a review for. I recently attempted to purchase an ASUS laptop from the Best Buy location in Knoxville, TN, and what should have been a simple pickup turned into a 90-minute ordeal that left me frustrated, disappointed, and questioning whether I’ll ever shop at Best Buy again. I placed my order after confirming online that the item was in stock and “ready for pickup in about an hour.” After resolving a brief payment issue with my bank, I received a confirmation text from Best Buy at 3:55 PM. I left work at 4:30 PM and arrived at the store around 5:30 PM, expecting a smooth pickup. Instead, I encountered a chaotic and disorganized process: - Sales Associate A told me my order was in “scheduled” status and speculated that the item may have sold out—despite it being in stock. He couldn’t resolve the issue and handed it off. - Sales Associate B asked for my ID and phone number multiple times, then disappeared without explanation. - Sales Associate C briefly engaged, said he was waiting on B, then also vanished. - Sales Associate D (Conner) told me I needed to answer a phone call from the back office to verify the purchase. The call was blocked by my spam filter, and no one attempted to resolve the situation in person. At this point, I had been waiting 45 minutes, watching at least ten other customers successfully pick up their orders. Conner suggested canceling and redoing the purchase, but warned it would take another 30 minutes and might result in a temporary double charge. I was late for dinner with my family and had already provided all requested documentation. I asked him to cancel the order and provide a receipt—he said he couldn’t. Only after I received a cancellation text did I leave, feeling completely disregarded. Best Buy turned what should have been a streamlined pickup into a bureaucratic mess. I’ve been a loyal customer with a strong purchase history, and this experience made me feel like none of that mattered. I checked my credit card afterward—payment had gone through and was later canceled, so there was no issue on my end. I ended up ordering directly from ASUS. Hopefully, they can deliver the kind of customer experience Best Buy failed to provide.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Another nice gift!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was another additional gift that was not expected! Sonce my son doesn’t need it at yhis tome, I'll use it myself!!

    I would recommend this to a friend
  • Pros mentioned:
    Game selection

    Rated 5 out of 5 stars

    Best subscription to have

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had it a few gaming related memberships but this is my fav great games and some really good day ones its a great way to save funds and also make decisions on what to get for the long amd goodies are also given at times

    I would recommend this to a friend
  • Pros mentioned:
    Game selection

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the game pass it gives you access to so many free games! I love playing Disney Dreamlight valley with it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    1 MONTH FREE? Ofc, yes!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For game lovers, this is a huge gift. 1 month free of this pass? of course its awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming pass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice promotion for a gaming pass even tho I have no Xbox there is lots of good games.

    I would recommend this to a friend
  • Pros mentioned:
    Game selection

    Rated 5 out of 5 stars

    best deal in gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the fact i can play bo6 and starfield, do yourself a favor and get a sub

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of Gaming Fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What kid doesn't love access to hundreds of games? Would of course love even more, but my boys are enjoying this.

    I would recommend this to a friend
  • Pros mentioned:
    Game selection

    Rated 5 out of 5 stars

    would recommend

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this also came in clutch you can download free games and play like your on the xbox!

    I would recommend this to a friend
  • Pros mentioned:
    Game selection

    Rated 5 out of 5 stars

    Amazing product to play games

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product to play a lot of games and stuff. Would recommend it.

    I would recommend this to a friend