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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2072 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the Xbox Game Pass Ultimate for its overall performance and extensive game selection, with users expressing extreme satisfaction and enjoyment. The ease of use, cloud gaming capabilities, and entertainment value also contribute positively to the user experience. Some customers noted the subscription length only lasts one month.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,070 reviews
  • Rated 1 out of 5 stars

    If you already have game pass you get nothing.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The verbiage is not clear in the fact that you can only use this is you don't have game pass already. It's completely useless for the majority of people who are persuaded to buy the phone and get a free month of game pass included in a $1400 purchase... This is not the case. And this is clearly a misleading "favor" for the customer. When you buy a brand new a 25 ultra 512 gig and get Shafted on a $20 value, that really shows the customer how much they are appreciated. I used to get a fast charge block, earbuds and a cable longer than 2 feet.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't used

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure how to evaluate because have not used this.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good if you dont have to give payment info to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave 2 stars because you get these for free which is awesome, however there isna catch, you have to give payment information in order to claim this and then remember when to cancel it on time because you cant remove payment info until the end of the trial. I don't like this as a parent of multiple kids because its easy to forget when to cancel for 4 kids.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don't use it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We don't even use this so our rating for this is poor.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No big deal - unwanted bloatware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't ask for this, nor am I interested in this. Not interested in bloatware on my phone. There's enough garbage on my phone without adding to it, plus I know there will be constant pestering for money after the trial period. No Thank you!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    One month of XboxLive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a freebie granted for a other purchase. Not very cost ecfective though. It just makes more sense to buy a one year card.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Its fine but....

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a side gift for buy a phone. I got it for buying a phone and I love it. My only teo complaints is thet it seems too little for such an expensive purchase and not everyone is an xbox gamer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox Game Pass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A month of game pass. For better value, you should probably just go up to a year and save yourself half of the value of $10 a month for every month.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for trying out games you are unsure of. Microsoft removes games too frequently for this to be worth anything. Save the money you'd spend monthly and just buy the games you want outright and be able to go back to them at any time

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox Live was better.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good value. Gamepass is kind of a ripoff. I payed for it since Gamepass Ultimate came out and even at the yearly price and ended up playing one old game. You are paying too much. PC gaming is free after you buy the (usually heavily discounted) game. Don't buy the other subscription service, it's worse. You would be better off buying this one... See first few sentences for reference.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    It works and glad it was Gratis!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok. I'm not a big fan of subscription services, this one works for now.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The employees dont explain.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Idk how to add this to my xbox when i already have game pass nobody there explained much

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No Interest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a free with purchase item. I've never used it and probably never will. I wish there was away to trade it smfir something else

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Best buy lied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only purchase gift i received of 3 after the rest didn't come through but i have no use for it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not useful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't useful as I don't have xbox. Wish there was an option to get something else.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Idk xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never was a big fan of exbox and i dont even own one so idk why they give me a free month game pass.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Game pass ultimate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price, just get gold instead. The perks aren’t worth it and you can’t buy 12 months subscriptions

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use the free month so I can't give this product a review.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dig for the Fine Print

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some "perk " I cannot use the free month as I subscribe, month to month. Doesn't state that plainly AT ALL. Bend over customer, here's the Best Buy express. This was a great place to shop at one time. Not now, but at one time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Free with purchase.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't really have a use for this, but it came with the purchase.

    I would recommend this to a friend