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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3141 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are positive about the Xbox Game Pass Ultimate's game selection, overall performance, portability, cloud gaming, and compatibility. Many users find the game selection to be good and appreciate how seamlessly it works across devices. However, some customers express a desire for improved battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 3,141 reviews
  • Rated 1 out of 5 stars

    Nothing resolved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse experience ever such a hassel to reedem your e gift card called multiple times

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Months later and they still haven’t activated my code yet. And it’s a maze to find support

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too expensive to keep after free month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sooooooooooooooooooooooooooooooo expensiiiiiiiiiiiiiiiiiivvvvvvvveeeee.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Noooo

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dangle just enough in your face that when it’s gone you just have to have it back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so over Microsoft wanting us to pay for access to everything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t actually use this came free but still sitting in my email

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    One month game pass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice that I got a free month of game pass, but I never got a chance to use the one month game pass. Forgot to set it up on our xbox.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item 3 months ago with a vr to give to my son for his birthday and when he tried to redeem it the site said expired

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cool when its free

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You like playing a bunch of different games at one time? Then you will be happy. But is quantity really worth the drop in quality? Me personally no.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Next!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing screen but that is it. Software is buggy. Fingerprint magnet. Questionable ergonomics. Extra buttons make device more difficult to use in handheld mode.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Game Pass ULTIMATE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its okay, i never use it really and with Microsoft increasing the price, i refuse to pay for it at that price

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox game pass

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t really have an Xbox so it was useless for me but it’s great to have great things

    I would recommend this to a friend
  • Best Buy Employee

    Rated 2 out of 5 stars

    Just getting pricey

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The world is expensive and i do like playing video games. But 16.99$ a month can be a lot. Wish it was a cheaper subscription

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Raised price 50% in one month. It was a good deal before that.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Got as part of bundle

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for free when buying the ROG Ally. Only rating low as online it said 3 months were to be gifted, not just 1

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive for what you get. Its better to buy your games and own them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price anymore with the increases of pricing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    -1000000 stars

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave me an expired Xbox ultimate game pass card and won't help on giving a new one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me, but maybe someone else

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not really worth it in my opinion. Was not interested in the games provided.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doubled the price for games you dont even own. Not worth it.

    No, I would not recommend this to a friend