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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 6040 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Game Pass Ultimate's overall performance and game selection, finding it easy to use. Many appreciate the availability of cloud gaming and the long battery life. However, some customers found the subscription length too short and experienced issues with the activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 272 Showing 5,421-5,440 of 6,040 reviews
  • Rated 3 out of 5 stars

    Pass

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use the pass i got. But it was good way to encourage.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Free gift is better than no gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a nice gift with the laptop purchase, but the laptop I bought can't run most of the games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont use the x box but it's a nice offer. Good bonus.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lack of Selections

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought there would be more game selections to choose from.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice add on trial

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Xbox user enjoys using this pass I will be keeping subscription nice trial

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't play games so I didn't need to use so it was useless for me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cool games but need a great system to run them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Depening on your computer type. These games will peform based on your specs.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't even know where this purchase came from. I haven't used it even once and I have to pay a very expensive monthly fee.... Actually, I didn't even know, I only noticed because of the charge on my credit card.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great pass

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pass to the kids and gamers it’s amazing gif.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not for existing gamepassers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is only something available for NEW customers. It’s an insensitive to purchase a product but if you already have a gamepass you can’t use it to add to your existing account. This should be in bold print somewhere.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I should’ve just went straight there didn’t have a

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it yet because the computer is too slow to play games on ha ha

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Game pass.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game pass is good value. I have not used it yet but it was recommended.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fun while it lasts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun for the kids. Works, but expensive after the trial

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Included in package

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not interested in this but it was included in the laptop package

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I didn't think it was just cloud gaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't play on PC without a gamepad.………………………….

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    These free items with purchases dont work

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes when i am comparing items to buy the items that are offered free with them have a sway in my decision. But i have come to learn that the codes never work, because they only work on new accounts! Nowadays unless it is a young adult etc majority of people already have accounts/subscriptions. Best Buy knows thia, companies know this, so its like they know they are offering something that really not an offering.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One month just isnt long enough. Great for anybody with an xbox

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth paying for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just ok. Barely using it. Only have it becuase it was free - for now.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Never used it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it. Returned laptop because of super slow speeds

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Probably helpful for others

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If only I had an Xbox! This is likely great for those that do.

    I would recommend this to a friend