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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 6040 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Game Pass Ultimate's overall performance and game selection, finding it easy to use. Many appreciate the availability of cloud gaming and the long battery life. However, some customers found the subscription length too short and experienced issues with the activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 284 Showing 5,661-5,680 of 6,040 reviews
  • Rated 1 out of 5 stars

    Does not work

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not able to redeem.Contacted customer service was also not able to get In contact with a representative.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too many Questions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a real fan of Microsoft big business just using your information

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pooring

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is not very good, the battery is very weak and dies quickly, and it is expensive for its capabilities

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gamepass

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IAM so sorry actually they didn't mentioned this and I didn't receive this kind of offer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sick and tired of subscriptions

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did the gold to ultimate upgrade 3 yearsa go, I will not be renewing when it expires.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Installment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t downloaded it or installed it because I’m not sure how to install the software.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a gamer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a gamer so I won’t be using this offer. Would prefer I were given options to choose from.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not need

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came for free with computer. Did not want or need.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    xbotx

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hate xbox they clam have a bunch games but bunch old games and boring games doesnt mean fun to me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not buying this from Best Buy again.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not receive code. Can't find how to re-send. I wish Best Buy offered a way to view the code on the order page.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How are stupid that you have to be a new person? In order to use this. I can't use it cuz I already had an account.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    PlayStation rules

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IM kinda more of a PlayStation guy myself, so not to sure why you would want this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Only works if new

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This only works if you don't already have an Xbox game pass account.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I dont use this free game.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am 70 years old. I dont have a xbox. This 1 month free service doesnt help me any.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don’t even own an xbox

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free psn for a year as an option would be nice. I will never use this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good..........................................

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only 1 month no good at least it should be for 1 year

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xblech

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not need this perk as I don't have an xbox. Wish it was playstation

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not used

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't use it at all, I didn't think it was worth it to pay after the free trial

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox takeover

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taken over my laptop and won't let me access. Didn't want it, don't use it.

    No, I would not recommend this to a friend