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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2580 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers admire the Xbox Game Pass Ultimate for its overall performance, ease of use, and extensive game selection. The cloud gaming feature and compatibility with devices like Samsung TVs are also appreciated. Some customers noted the subscription's limited one-month duration as a drawback. Overall, the service is well-received for its functionality and variety.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 2,580 reviews
  • Rated 1 out of 5 stars

    Not happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really a Xbox fan Best Buy should give the customer options. PS5 is way much better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Issues Codes That Won’t Work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the game pass and the code would not work. Best Buy will not honor the promotion either - blaming Microsoft. Nobody will help me and I felt baited into a deal that will not be honored.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Thanks!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a gamer. Just clutters up my menu/home page. But...I could just delete it!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product not recu

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got this product. I was supposed to but never got anything about it or where I go to get it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mot worth buying this model. Picture is very poor. I had to return after a few days

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t like that it’s for new subscribers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have an account already it won’t work I think that’s not right should get a free month still if you buy like a month or something but that’s not good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Could not use it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It turned out its only for new accounts so microsoft didn’t accept the code

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Where’s the PlayStation pass??

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish they would have given me a gift that worked for my PS5, I don’t own an X-Box so what’s the point, this did not “help” to ease the pain of warranting a brand new Tv. Where’s the PS5 game pass

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never got the code

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got the code in my email, talked to suport they told me they couldn't help me because their system didn't allow them to send me the code

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    can not use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant relly review as we have a PS5 and this is not compatable. Great idea but it would be nice if you could choose the console package...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don't Game

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't game and therefore is a pretty useless product that came with my purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    My mom isn't crazy about it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She is not too crazy about it because she doesn't play video games

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gift code

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried using the code given to me but never worked asked the store about it and they said there is nothing they can do

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is only for new subscriptors, doea not work for me, it should be options as games purchases for existing subscribers to that service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product so so

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is no good product, no like it at all, hope have better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not get it to work. Disappointed. It said that I lived in Canada.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it included in my tv purchase. Dont own a xbox or want one. I have a playstation. In regards you cant add on to an existing account. Can only be used for new accounts..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didnt want

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't not use, it is another junk trial streaming app.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    never recieved

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never recieved this item whatsoever when purchased

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid microsoft

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft in general isnt great. Very propoganda driven. As far as gamepass goes, it has gotten more expensive without and increase in quality

    No, I would not recommend this to a friend