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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6376 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers highly value the Xbox Game Pass Ultimate for its game selection and overall performance. Users also appreciate its ease of use, cloud gaming capabilities, and content variety. While some users noted concerns about heat and noise, these were mentioned far less frequently. Overall, the positive aspects of the product appear to outweigh the negatives for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 6,376 reviews
  • Pros mentioned:
    Game selection

    Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great plan. i really like it with the variety of the available games i always find something to play. casual gamer here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox Ultimate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing I got all the games I wanted to play and love it so much.

    I would recommend this to a friend
  • Pros mentioned:
    Game selection

    Rated 5 out of 5 stars

    Must Have if your System Supports It

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allows you to try games before buying in a massive library. The value is really unmatched. Any system that you can have GamePass on you ought to get it. Quality games on here with many day 1 releases of popular new titles.

    I would recommend this to a friend
  • Pros mentioned:
    Game selection

    Rated 5 out of 5 stars

    Game pass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the amount of games and what titles are offered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love boss game pass for my PC access to so many more games than on a console and I don’t have to buy the games just pay for the pass yearly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gpass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game pass has tons of games and new titles lots of games for just about everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good GPass

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid played Minecraft for 1 month Free and He loves it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    A Frustrating Ordeal that Undermines Trust

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is for ASUS - ROG Strix SCAR 18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB RAM - NVIDIA GeForce RTX 5090 - 2TB SSD - Off-Black, which this gamepass comes with and the website wont seem to let me write a review for. I recently attempted to purchase an ASUS laptop from the Best Buy location in Knoxville, TN, and what should have been a simple pickup turned into a 90-minute ordeal that left me frustrated, disappointed, and questioning whether I’ll ever shop at Best Buy again. I placed my order after confirming online that the item was in stock and “ready for pickup in about an hour.” After resolving a brief payment issue with my bank, I received a confirmation text from Best Buy at 3:55 PM. I left work at 4:30 PM and arrived at the store around 5:30 PM, expecting a smooth pickup. Instead, I encountered a chaotic and disorganized process: - Sales Associate A told me my order was in “scheduled” status and speculated that the item may have sold out—despite it being in stock. He couldn’t resolve the issue and handed it off. - Sales Associate B asked for my ID and phone number multiple times, then disappeared without explanation. - Sales Associate C briefly engaged, said he was waiting on B, then also vanished. - Sales Associate D (Conner) told me I needed to answer a phone call from the back office to verify the purchase. The call was blocked by my spam filter, and no one attempted to resolve the situation in person. At this point, I had been waiting 45 minutes, watching at least ten other customers successfully pick up their orders. Conner suggested canceling and redoing the purchase, but warned it would take another 30 minutes and might result in a temporary double charge. I was late for dinner with my family and had already provided all requested documentation. I asked him to cancel the order and provide a receipt—he said he couldn’t. Only after I received a cancellation text did I leave, feeling completely disregarded. Best Buy turned what should have been a streamlined pickup into a bureaucratic mess. I’ve been a loyal customer with a strong purchase history, and this experience made me feel like none of that mattered. I checked my credit card afterward—payment had gone through and was later canceled, so there was no issue on my end. I ended up ordering directly from ASUS. Hopefully, they can deliver the kind of customer experience Best Buy failed to provide.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as described. Kids were definitetly happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the ease that is offered

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This game pass is super and easy to activate and use up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game Pass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for gifts. There's a lot of games so it's better to purchase this instead of games.

    I would recommend this to a friend
  • Pros mentioned:
    Game selection

    Rated 5 out of 5 stars

    Games games games

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't beat playing games and there is a lot to choose from. Easy to install fun to play and if you don't like the game just uninstall it and download a different one with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Game selection

    Rated 5 out of 5 stars

    Great Offer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working code allowing me to play some of Xbox’s amazing games! Me and my wife play cross platform no issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thing for xbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it , it gave me a bunch of top seller games and all the exclusive packs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    W game pass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your a xbox user i seriously recommend game pass, it has one of the largest variety of games to play for free .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best deals on the market, as long as they keep the prices actually affordable, then player count will be high on most games on the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s my first time getting this and I’ll say it was worth it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Game pass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best streaming service period. Given you have a Good internet connection and are playing single player games

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Super

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice my son love this. Excellent product.excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of games to play

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids were so happy with the games that they have.

    I would recommend this to a friend