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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1809 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers regard Xbox Game Pass Ultimate as providing a vast selection of games, allowing them to explore new titles and enjoy diverse gameplay experiences. The service's performance is also frequently praised, with users highlighting its smooth operation and ease of use. Positive feedback also mentions the cloud gaming feature, enabling access to console-quality games on various devices. Overall, the entertainment value and compatibility across different platforms are additional strengths frequently cited by users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 1,809 reviews
  • Rated 4 out of 5 stars

    Its Free

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool trial foryvson to try. Before we purchase a whole year Pass.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good experience. shipped promptly. easy process to view online.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No need for this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a gamer no need for this. I gave it to my son and he will use it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just a promo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't always redeem these promos. My grandson tried it. No big deal

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    If you already have game pass you get nothing.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The verbiage is not clear in the fact that you can only use this is you don't have game pass already. It's completely useless for the majority of people who are persuaded to buy the phone and get a free month of game pass included in a $1400 purchase... This is not the case. And this is clearly a misleading "favor" for the customer. When you buy a brand new a 25 ultra 512 gig and get Shafted on a $20 value, that really shows the customer how much they are appreciated. I used to get a fast charge block, earbuds and a cable longer than 2 feet.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    No need to buy this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One month is default trial offered to new customers

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    n/a

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1 month pass came with my new cell phone, but I don't play Xbox games, so I never used it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dig for the Fine Print

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some "perk " I cannot use the free month as I subscribe, month to month. Doesn't state that plainly AT ALL. Bend over customer, here's the Best Buy express. This was a great place to shop at one time. Not now, but at one time.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox game pass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good game pass, has all the required games that I need

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. I would recommend this service. It’s graat

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Need Choices

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At my age I don’t play games the way the younger generation does. It’s a waste of time. It would be better if they offered more than one choice.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice enclusion.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont have an xbox. I probably wont use this but it will make a good gift.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No use for it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unnecessary free "gift" since I don't have an XBox or play a gaming system. Wish I could've gotten another free "gift" offer to redeem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no need for service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could care less about xbox subscription. causes you to waste money for something you dont need or use

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s a game pass

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a game pass. One month really isn’t a good trial period but it’s something

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone and Best Buy Disappointing.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has always had bluetooth problems. During calls, there is static through my hearing aids and when connected to my roku devices, it often loses connection. I also has screen issues from time to time where it does not type what I have typed and some keyboard keys are unusable. I have to reboot to regain the keyboard function. I have already had it back to Samsung once and they replaced the motherboard but there are still many of the same issues. They also deny any bluetooth issues but I have two sets of hearing aids and have the same problems with both sets. My phone calls were clear as a bell on my old phone and still are. I would have returned this phone within the 1st 2 weeks, but Best Buy charges an exuberant restocking fee if you return it. I am highly disappointed with Samsung and will never buy another phone at Best Buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hopefully gets used.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully my boy can use this somewhere and not go to waste

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Its fine but....

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a side gift for buy a phone. I got it for buying a phone and I love it. My only teo complaints is thet it seems too little for such an expensive purchase and not everyone is an xbox gamer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't used

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure how to evaluate because have not used this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    GAME PASS BOX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I DON'T OWN THIS PRODUCT AND WOULD NEVER USE IT BESIDES I DON'T KNOW ANYTHING ABOUT USING IT,

    No, I would not recommend this to a friend