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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2073 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the Xbox Game Pass Ultimate for its overall performance and extensive game selection, with users expressing extreme satisfaction and enjoyment. The ease of use, cloud gaming capabilities, and entertainment value also contribute positively to the user experience. Some customers noted the subscription length only lasts one month.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 2,073 reviews
  • Rated 1 out of 5 stars

    THE MOST AWFUL EXPERIENCE I HAVE EVER HAD

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most awful experience I have ever had! The most awful experience I have ever had! The most awful experience I have ever had! To return the product, I spent two hours chatting with their staff & two hours taking a taxi back and forth to return it in-store + a $40 taxi fee. But I could have done it within 30 seconds if they allowed me to cancel my order online. I just don't understand why I wasn't allowed to cancel it after a few minutes I made the order but can return it afterward when I receive it. Is it just for bringing me a lot of trouble? The most awful experience I have ever had! The most awful experience I have ever had! The most awful experience I have ever had!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know really just checked it out want to hang

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Enjoy this review with a free code for gamepass

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fail to tell you before you get this reward with your purchase that it's only good if you've never activated this in the 15 years it's been offered, you, best buy customer who are likely currently buying gaming equipment. I'm a long time subscriber to xbox, but another month sweetened the pot because I do enjoy this service, I can't activate it because I'm a veteran gamer. I guess whoever is reading this if you have been living under a rock and are just discovering what Ex-Bawks GaimPazz is, here's my useless code. 3376H-9VD2X-6VV2H-KHGFG-2HHPZ

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not my idea of Gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't use it. Prefer to have a physical game console and games. I don't like the idea of these people sucking the money away from you month by month and not owning anything.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I dont play games

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I am not into games, if they are going to give me something, I wish it was something I was interested in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NEVER for pc users

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy this is you wanna play on pc. Not only is the selection crap they go out of the way to make it incredibly difficult to download the games on the pc, Spent hours trying and required like 5 apps installed and still nothing and no support from them either. They seem to want you to play it streamed from them, Screw that. Never buying again unless they actually come out with some first party I wanna play on the console. If I wanna play on pc I'm just gonna buy it from steam or epic. How do you make it that much of a hassle that I'd rather buy the game then use game pass? Leave it to M$!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no need for service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could care less about xbox subscription. causes you to waste money for something you dont need or use

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    New Subscribers Only!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gamepass Ultimate is great and at a decent price. Make sure that you understand that this is only valid for new subscribers only... I had to give mine away.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Some kind of PASS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please change this gift to, say a watch, or ipods, etc. I do not want this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Expired game pass (digital)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my son tried to redeem this game pass it stated that it had expired.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Subscription did not work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work when tried to activate. Very disappointed since this part of promotion to purchase the galaxy tablet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't get to use, due to activation issue. May be is expired

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    GAME PASS BOX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I DON'T OWN THIS PRODUCT AND WOULD NEVER USE IT BESIDES I DON'T KNOW ANYTHING ABOUT USING IT,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just trying to get you to buy something, part of free deal no thanks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Caveat Emptor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caveat emptor. That is all that I had to say. A refund would have sufficed but dealing with MS is nonsensical, so I purchased a product that wouldn’t work and learned a lesson.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hidden fees and purchase.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hidden purchase. Did not want this. I bought an iPhone, why would I need an Xbox subscription??

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I didnt add this.. not sure who did.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd time i see this on my order when i ddint even order it. Idk if its free or they just add charges when i buy stuff.. but if something is going to bebadded or even given free i think the proper thing to do is to tell the purchaser!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Valve is worth it, drop consoles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate Xbox, I switched to PC due to not having to pay monthly for game access. GO VALVE

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bleh

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't game and have no use for this even though it was free. Is Best Buy wanted to thank me for buying a clothes washer from them, they could have given me a greater discount on the washer or given me list of "freebie" options to choose from rather than "gifting" me with something that is popular with the general population. P.S. I rated 1 star because I was forced to do so buy this site, otherwise I wouldn't have given it any stars.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gave this to me for free but can't even redeem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot redeem, lame as freak. Why would you offer this as a free gift when you can't use it?

    No, I would not recommend this to a friend