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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 6039 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Game Pass Ultimate's overall performance and game selection, finding it easy to use. Many appreciate the availability of cloud gaming and the long battery life. However, some customers found the subscription length too short and experienced issues with the activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 268 Showing 5,341-5,360 of 6,039 reviews
  • Rated 3 out of 5 stars

    Game Pass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids got more use out of this then I did, but it was a nice addition to my purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Free game pass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new laptop came with a months membership pass. It should have been at least 3 months.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    PLAYSTATION RULES but I am human

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a PlayStation girl. If you follow me on ig or TikTok and ask I will give it to you before it expires.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Was free

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ehhh… was free… part of gimmick used to sell products. Nifty if you have ti,e enough to play games though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Game Pass Ultimate

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is overpriced. I am simply using this for the EA Play.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do I still have? I’m not sure

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I was suppose to get benefits in the mail but haven’t received anything since joining, maybe I have it wrong

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was okay. But the duration of the battery is very short and also this type of computera should be more fluent and is not fluent it have a lot of glitches.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Was good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sone loved building Roblox games unfortunately can not play Roblox bc of the creeps.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Switcheroo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product would be good if Microsoft didn’t pull a fast one. The thing was you buy this you get this free what they don’t tell you until small print is that you can’t use the one month of ultra if you’re already a member. Do better Microsoft it shouldn’t matter if you’re already ultra plus member

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    not for everyone

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Its ok, great for casual gaming, play some games but if you really like the game just buy the game on another platform. Streaming games is not worth it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Game Pass XBox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rating is due to the fact, that we do not own an XBox, so we're not able to utilize it. I'm sure that it's worthwhile but not useful for our household game system.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox game pass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like the old 360 days where you had some of the options free

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    1 month trial only

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came free with purchase. Didn't install as it was only a 1 month trial.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Free starter that I didn't want.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two stars for being a free starter. Minus three stars for being something I don't want. This is kind of like being asked to review an old AOL CD back in the day which never got inserted into my computer. And by the way, unless it were something that I could give away to a gamer who already has an active account, and then that person would have 1 month credit they didn't already have, then this is just a promotion not worth any value. That's what it looks like to me, especially with "activation required."

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    NOT SURE HOW TO USE GAME PASS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously, I don't know how to play games so I don't know when I will use it. Maybe my grandchildren can use it when they visit, I might like it so much and never get anything done.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Is it real

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not receive this with my purchase. I asked about it in the store and the employee walked away.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Old type

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old type This is not for me, kids may like it, but surely not me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Lame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate the game pass, and that now that Minecraft has merged to Xbox I’m unable to access my original purchase of the game Minecraft because they insist that I pay for the monthly game pass which I will not be doing because I already own the game and that’s the only game that I want to play.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Time - Glad I didn't Pay for It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot Activate - Getting the Following Error: "Check the instructions that came with your code. You might need to redeem it on a different web page or device, or you may be ineligible to redeem this code." Apparently this is only valid for new subscribers, so it's not a true free month of Game Pass. Feels bait-and-switchy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No my cup of tea

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t care for it much. I thought it would be games I play, but I didn’t. My roommate used it more

    I would recommend this to a friend