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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 6040 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Game Pass Ultimate's overall performance and game selection, finding it easy to use. Many appreciate the availability of cloud gaming and the long battery life. However, some customers found the subscription length too short and experienced issues with the activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 276 Showing 5,501-5,520 of 6,040 reviews
  • Rated 1 out of 5 stars

    X Box Pass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    May be fine for some people, but it's nothing I'll ever use. Another, like most, benefit I'll never use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Keep Looking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So slow. Pass. I was too busy to return it...but still. Nope

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do not buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is worse. Slow, the battery doesn’t last long. The screen is having issues already.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Never purchased so idk why I'm here

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't uses x box the person who has stolen my card purchased this x box is for low life punks get a life then get a PS5 like the big boys

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "I would not recommend signing up for this service if you are a busy person. Microsoft has a practice of charging your debit card without your consent for games you did not purchase. The worst part is that Microsoft does not have human customer service to resolve any discrepancies. If you do not want to end up like me, losing almost $300 on games that I did not buy, then it's best to stay away."

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sorry M.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry, not a fan of Microsoft products. Plus, I don't even use this service and this card was gifted so...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xboxpass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got my xbox pass when I purchased a surface pro woth keyboard

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox game pass failure to give me it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They made you sign up for the subscription instead of just giving you one month of Xbox and we tried useing a other card to sign up and emdiletly cancel it it sayed something about you can’t do this

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unnecessary add in.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have no use for that add in that came with the purchase of a Microsoft laptop. We are not gamers.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just ok as add on

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice free add on, but for how much I spent here, prob could of been a longer subscription.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    For new customers only smh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to receive free game pass subscriptions, however only for new users. Existing customers get screwed. Not a good thing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Game vs no Game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't play games. Game Pass Gift was wasted. I do not like forced product intros

    No, I would not recommend this to a friend
  • Cons mentioned:
    Activation process

    Rated 1 out of 5 stars

    Game pass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't active this without paying so I had really no use for it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Game pass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did the used but i may think its okay. Waste of time. I want to buy good laptop not these gifts.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware, only works with new accounts.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giving one star since they fail to mention that the code they give you only works with new accounts. Luckily, it was included free and wasn’t a decision making factor in my purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    game pass

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t even know I have this game pass or where I got it from

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    First timers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it does. It is a free trial Xbox game pass.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Didn't end up using very much

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't really end up using. Seems like it is fine if that's your thing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unable to redeem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am unable to redeem and Best Buy was unable to help me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scammed by Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Code never worked, came up code not activated by retailer. And contacted store and they refused to help me. Total Best Buy scam

    No, I would not recommend this to a friend