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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 6040 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Game Pass Ultimate's overall performance and game selection, finding it easy to use. Many appreciate the availability of cloud gaming and the long battery life. However, some customers found the subscription length too short and experienced issues with the activation process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 278 Showing 5,541-5,560 of 6,040 reviews
  • Rated 1 out of 5 stars

    Lousy, boring games that this old lady dislikes.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my kind of games. I am an old lady (age 77). I like hidden object games and had some wonderful ones on my old laptop. I am hoping I can transfer them to my new one. They are so much better, despite being about 15 years old. Not to mention the fact that those old ones were not constantly interrupted by ads. Sigh.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Game pass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not tried yet, not sure about after the trial if thats what I want

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Games

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't want, do not play video games...will not use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This not applicable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a gamer and didn't need nor want. I must have overlooked the box to check indicating I didn't want

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Game pass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't use computer for gaming. Won't use this free membership.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Games

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t play games. Not crazy over Xbox games. Others might be.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    game pass

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not use this product. I do not have a need for it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    X box game

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont care for Microsoft . Have no use for games.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not my thing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't have an xbox this was a free product i don't use. but i don't ever use introduction products as they require you to sign up then cancel and you always forget to cancel by that first month and it cost you.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wrong item chat people are not professional Not recommended at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attempted to activate code and it would not work. Called Xbox to see if I did something wrong they said code is invalid! So that was a waste of time!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't care for x box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never asked for anything xbox this was a free something that will never get used!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    James Rodney’s review!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this one month game pass when I purchased my computer but, was not notified of it or given instructions on how to activate it. I clicked on it in my purchases but, it would not activate it. That is my review.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried everything to cancel this subscription and it keeps coming out of my account.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Anything to get monthly payment! 1 month trial

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed with this offer, nor gaming item! Just another problem to deal with.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I question why I have it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no idea why this is even showing up as something i "purchased". Never asked for it, and will never use it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not needed or wanted

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This just came with the computer for free. I didn't buy it and I don't use it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good but not enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good add on but only a month is not enough for the price of the laptop

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    New accounts only

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This too is for new accounts only cant be used for old accounts

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I don’t use this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This “free” item is just an excuse to sell you more stuff. I never use these.

    No, I would not recommend this to a friend