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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2580 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers admire the Xbox Game Pass Ultimate for its overall performance, ease of use, and extensive game selection. The cloud gaming feature and compatibility with devices like Samsung TVs are also appreciated. Some customers noted the subscription's limited one-month duration as a drawback. Overall, the service is well-received for its functionality and variety.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 2,580 reviews
  • Rated 2 out of 5 stars

    Game pass

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s scam my game pass and when i called customer but no one help to resolve the problm finally i opened new account then working new game pass

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok deal for one month, wish they lower the cost a bit

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Confusing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn’t know we had this until all our games went away

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Game Pass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No usual Microsoft Xbox Game Pass Ultimate 1 month

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Try it for a month to play a certain game

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game Pass is not worth its price long term, it is help up by the gimmick that you can play certain titles published by Microsoft on their launch day. The catalog is bland.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Did not download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not download this because I was afraid I would forget to cancel it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    game pass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never used don't need but it was nice that it came with the washer

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Game pass not delivered

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not received. In store, via email, personally on store, chat with live agent, geek squad, telephone. There is no way to receive this item, all point to each other and I have 3 purchases with 1 game pass each not provided. It's a shame for such a big company to respond that way. Is this a scam to attrack customers? Anyone with same issue?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Free Card?

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free with the purchase with my tv, which i was not aware of. I dont own a xbox so it was not worth value to me as a ps5 console owner. Maybe try to add something with ps5 that would be awsome.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Long wait

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got email or instructions for the redeem code just realized could resend it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got the code,in fact, I had to swap the tv 2 times because they sold me a used defective one, which was supposed to come with game pass and never got it either time. Bb has. Gone downhill fast and it’s going to shut their doors forever. Bring back rewards and free game membership, discounts.even GameStop still offers that.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox Game Pass is Okay...But...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox Game Pass is okay. Though with the soon increase in subscription cost, as well as new tiers. I wouldn't recommend it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great tv for a little while… Bought in September 2023 and it just went out yesterday 05/23/2025!!! Less than 2 years!!! I am disappointed because I bought a Samsung for its quality. Clearly I was mistaken.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Game Pass

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game pass, I m never playing this game but some people say it’s better than other

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unused add-on?

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never got info - never activated - never used - just something someone adds on?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this one free but was unable to use it. Kids were super bummed. The code kept reading invalid. Maybe because they already have an account, who knows.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    big selection of nothing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not worth it. most of the games are lame big selection of nothing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not know I had this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t use this didn’t know I had this item to use wasn’t made clear

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Barely any good games

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of ridiculous that you have to pay 16.99 to play online but cool

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Free is cool, but its just not fun

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbos isn't that fun, free not very fun stuff. is free that great. Its still not fun for me.

    No, I would not recommend this to a friend