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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2580 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers admire the Xbox Game Pass Ultimate for its overall performance, ease of use, and extensive game selection. The cloud gaming feature and compatibility with devices like Samsung TVs are also appreciated. Some customers noted the subscription's limited one-month duration as a drawback. Overall, the service is well-received for its functionality and variety.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 2,580 reviews
  • Rated 1 out of 5 stars

    Did not work even though it shows as redeemed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Said redeemed but in fact was not. Perhaps it was because it would only work with my alternative hotmail email but irregardless did not ever recieve a gamepass subscription.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Only For New Xbox Accounts :(

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't use this, I all ready had an Xbox account, this is only for NEW Accounts.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung TV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to tv no one give me gift card but before I buy bestbuy alot no one give me gift cards.what is that for 400 gift cards?

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unnecessary item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used it, not going to use it, not even sure what its for? Games or something, couldn't even get my kids to use it? Im not a gamer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a gammer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a free gift from purchesing a TV. I do not need this as i am not a gammer. I tried to give it away, but the person already had one. If a free gift is offered, i would like to see a choice of a couple offers.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont waste your time on the free 1month ultimate p

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wont let me redeem the code.. tried un-enrolling in auto renew and canceling my current subscrpition to redeem this code and to no avail. Thanks but no thanks, 1 hr of my time spent trying to make it work and for what?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What A Joke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a code in an email however it said it was invalid and no customer service agent was willing to help me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good on promotion

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a combo of a tv and sound bar with free game pass that was never delivered or given.. Be very aware of them promising this promotion! Either the workers are stealing them or the company is false promoting!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Honest review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont know if you were supposed to be sent an email on the code ornit came on the reciept. I havent recieved a single email

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No Used

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do no game on my computers, didn't even know I had purchased this. Did not use, did not need it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gamepass is OverRated

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sorry but I actually sold my Xbox Series X because after using my Free GamePass Code that came with my Samsung Oled tv, I realized just how crappy the service actually is

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Code didnt work -

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Code didnt work - Why send out something that cant be used ?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox pass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no use for anything Xbox, but it’s an added value

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    USED CARD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave me USED ONE AND WONT FIX THE SITUATION..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Free Error subscription

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i came back on Xbox series x and purchase the 3 month subscription sadly in 2 years. I put in my code Error message so it's fix where when you buy these subscription you cannot used it so best results get 3 months and 12 months ultimate game pass that way you want waste time on 1 month free error subscription.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It should include if this can be used on my tv like in the xbox game area maybe i would have utilized it by now but we dont use our xbox we use ps5 and nintendo.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't activate.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a scam, just another way of forcing or luring you into subscribing for a service you don't need. I didn't activate mine, because it was going to auto charge my card at the end of the free. The fact that you even have to go to microsoft website to cancel is too much work for me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    could be great if everyone could use it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would be great but it only works if you are a new xbox game pass user. Other wise it is useless

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cant activate without Credit Card

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One month but beware you meed to put card on file so they can bill you if you forget to cancel

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It’s fine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t have an Xbox, and I don’t care about using my tv as a console, so this wasn’t helpful for me.

    No, I would not recommend this to a friend