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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 5212 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers love the Xbox Live 12 Month Gold Membership for its value, ease of use, and quick code delivery. Many appreciate the straightforward redemption process and the length of the subscription. A small number of customers noted that the membership does not automatically convert to an equivalent Game Pass subscription. Overall, the positive feedback on price and ease of use outweighs the concerns about Game Pass conversion.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 255 Showing 5,081-5,100 of 5,212 reviews
  • Rated 1 out of 5 stars

    I would not buy it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this thinking id get 12 months of xbox live and i was robbed of 6 months of live and given 4 months of game pass

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    online gaming should be free

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you know what this is a you know that online gaming should be free but do not pay full price for this, buy it in black friday or christmas time they are so much cheaper, you basically paying for the "free games" that they are giving you

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good gameplay. Many people online though. Hopefully speed will be ok

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good deal for free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was free and that’s good for people to try out

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Rip off. You will not get 12 months.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid for 12 months. Only get 4 months. Microsoft confirms this. You will absolutely not get 12 months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refused to give my code

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Support on the phone refused to give me the codes for either one i purchased.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Gold xbox 12month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to get it stared... still don't have Xbox live

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not able to play online yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to understand process and get online to play.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    What a Waste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave it to s family member as a gift. They were not able to use it in their existing account. They called the support number and was told to create a new account which resulted in them purchasing a new card out of their pocket.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    m

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, Microsoft makes me buy a subscription service for my sons to play these stupid games. Isn't $400 for the actual video game console enough?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Liars

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You claim you can’t use gift cards to purchase these but I purchased this with a gift card. You just can’t purchase the 12 month subscription with gift cards. Stop lying.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    First code worked second code did not

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this as Best buy is offering two for the price of one. I bought one code which work fine for 3 months. When I went to activate the second code oh, I was told that the code is no longer valid.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Totally unnecessary cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still trying to find the value in this, probably because I don't play games online. It offers me no real utility, other than the occasional delete bin "free" game that expires the minute I let this membership lapse.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be careful when redeeming this on Xbox because they will change it to something that you aren't looking for

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox live subscription

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It only lasted 3 months have to get a other 12 month subscription but won't order it again though best buy since i didn't get the full year out of it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Code didn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Code didn’t work, received another code and it still did not work. Was on the phone with customer care for over 2 hours.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    card was expired

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed I bought it as a Christmas present for myself in a bundle with my xbox one but by the time I was able to actually set up my system to play it was expired

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I hate XBOX LIVE.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    XBOX Live has devolved to the point where it takes me literally hours to install updates before I can play a brand-new game.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the digital transfer would be quick, but it has taken over 24 hours to receive my code.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox live doesn't have much free games

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is hard to have to log in every single time a child wants to play. I miss the old simple gaming systems. its way over priced to be so complicated.

    No, I would not recommend this to a friend