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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 5212 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers love the Xbox Live 12 Month Gold Membership for its value, ease of use, and quick code delivery. Many appreciate the straightforward redemption process and the length of the subscription. A small number of customers noted that the membership does not automatically convert to an equivalent Game Pass subscription. Overall, the positive feedback on price and ease of use outweighs the concerns about Game Pass conversion.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 256 Showing 5,101-5,120 of 5,212 reviews
  • Rated 1 out of 5 stars

    Code error

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Code isnt working I bought code for my buddy and it isnt working for him we know how to redeem a code we arent stupid

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bought it and it won't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It won't add a year or anything to the Xbox live account. It keeps saying error, try back later. It's totally worthless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    dissapointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son and we couldn't get activation to work, called Microsoft and they advised we go back to Best Buy to let them know the code they issued is useless..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t mean to buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t mean to buy, don’t remember putting it in my cart. Does bestbuy just slip that in at check out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work. Didn’t allow me to get my 12 month subscription

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doin this for points

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the points was cool, need 50 characters, seven

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many issues with Xbox live. Very frustrating. So many error messages

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced. This is why I stick to playstation. Can get a year for about half of this price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gift card

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome gift idea! Would def recommend as a gift to any gamer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Game need

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way too expensive!! I really wish they would lower the cost of a year

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I have to buy it. To play online with friends

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm forced to recommend this product because online multiplayer is locked behind this paywall

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This is to expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft has cornered the market for the online gamers..... I think everyone should boycott and stop buying Xbox online E..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    xbox sux

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox is trash i cannot wait to fully be away when my friends build a pc

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Canceled subscription

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of nowhere it says that i have no xbox live smh

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    dont remember purchasing this

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not sure where this came from. so I'll just write a review and tell everyone to watch out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Only work for one month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 3 month membership but only lasted 1 month. Poor customer support with this purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great if u dont have ps4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can get the use of Hulu, YouTube, and Netflix on PS4 without purchasing a live subscription

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      While Xbox Live Gold is necessary for playing games online, it is not required to watch streaming video on Xbox One. Apps such Hulu, YouTube, and Netflix may be enjoyed on Xbox One without an active Xbox Live Gold membership.

      Best,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Code did not work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The code for Xbox live didn't work!!! I tried several times and followed the directions given in the email.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    cheaper off ebay

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best buy should price compare ebay alot of this is bought online cheaper

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    digital code

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    redeeming it was a headache. to many emails to get code.

    No, I would not recommend this to a friend