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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 5212 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers love the Xbox Live 12 Month Gold Membership for its value, ease of use, and quick code delivery. Many appreciate the straightforward redemption process and the length of the subscription. A small number of customers noted that the membership does not automatically convert to an equivalent Game Pass subscription. Overall, the positive feedback on price and ease of use outweighs the concerns about Game Pass conversion.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 260 Showing 5,181-5,200 of 5,212 reviews
  • Rated 5 out of 5 stars

    FAST

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the email within 5 minutes. But just as a heads up, it was not sent to my main inbox, but rather got sent to my promotional folder.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Where’s my code?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been waiting 4 hours for my digital code , how long dose it take to get it ??

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Live gold

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Games with gold makes this totally worth it. Not to mention the fact that you can play multiplayer makes gold a no brainer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Chad,

      Thanks for being a Xbox Live Gold member! We're glad that you enjoy the benefits of membership, such as being able to play online multiplayer with friends. And thanks for calling out how you also get access to new free games every month as part of your Gold subscription. Hope you have a lot of fun with Gold!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great add-on

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came as a bonus with the Xbox. The recipient enjoys a variety of Xbox activities, so this was beyond perfect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Usefull

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well My Gold Ran out and i wanted to get it today but I had some Best Buy Gift Cards and didn't feel like paying for gold and this way I didn't have to go to the store so it was convenient. Only problem is that it takes 20 minutes to get the code which really isn't that big of a deal. I am just impatient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    subscription

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just something id buy in store, so 5 stars, make sure to check spam as thats where my code showed up

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Welcome to Xbox Live Gold! We're glad that you decided to become a member and enjoy free games every month, deep discounts on Xbox games and apps in the Microsoft Store, and online multiplayer. Good call on suggesting that digital code purchasers check their spam mail in case they don't receive their code right away. Hope you enjoy your membership!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Can't have Xbox without gold!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have an Xbox or plan on buying one, you need to get gold especially if you are going to play multiplayer games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great advantage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great advantage to receive code by email. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GET IT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    code came to email within 10 minutes, very useful and legit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, quick delivery and no issues. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Necessary for multiplayer. Very fast email delivery

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox live 12 month prepaid cards are the way to go.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Takes too long to get the code

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes too long to get the digital code. Just buy direct from Xbox live for it being the same price.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you wont recieve the email on time. youll probably get it within a day to three days. if your able to get it at the store thats your best bet but if not this is better than getting it shipped. Good product if your alright with a wait

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Gave me 4 months instead

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave me 4 months instead of 12. Total ripoff don't buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    To long of wait for digital download

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should not take over an hour for a digital download to be emailed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor website experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 hours later still no code has been emailed. Order is stuck in processing status. I could have walked into a store and purchased this no problem. I bought this because I assumed it would take under 30 minutes to be emailed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy from a different retailer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Biggest hassle ordering this from BestBuy. Says it’s mailed the key to me but, it still hasn’t shown up. Double checked SPAM folder and it’s not there either. If you don’t want a hassle or to wait for something that should be instant, but from another retailer l. BestBuy is garbage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Amazon packages delivered faster than digital code

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Word of warning, it's been four hours since I ordered the 12 month code so if you're in a hurry, there may be a wait. Can't get anyone on the phone. Can't get anyone online. For all the reviews claiming instant-delivery I sure don't see it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Same Day!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this downloadable xbox live card so that my son could just download the membership to his xbox. I waited for 30 minutes before calling customer service because I never received an email with the code. The representative said he would have to put in a request and I would get the code within 3-5 business days! I may as well go to the store and just buy the card. I won't do that again!!

    No, I would not recommend this to a friend