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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 1402 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are impressed with the Xbox One X's graphics, 4K capabilities, and picture quality, frequently praising its performance and ease of use. Many appreciate the included storage and the sleek design, although some mention load times as an area for improvement. A few customers noted the price point as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 1,402 reviews
  • Rated 4 out of 5 stars

    got what we expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was what we excepted the biggest problem is that you have to go on line and download all the instructions including what buttons do what

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm satisfied overall with this product; I've had a couple issues/glitches playing BluRay discs in my player, but it's been great for gaming.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad to hear that you're mostly satisfied with the performance of your new Xbox One X. If you're still experiencing issues playing Blu-rays on your console, we recommend reaching out to Xbox Support for help troubleshooting the problem here: https://support.xbox.com/en-US/xbox-one/console/disc-error

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Good gaming console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good Piece of equipment the only problem I had is the Xbox controller keeps shutting off while light on the controller is on

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the gold rush edition xbox one x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice console. The only thing wrong is on the screen the controller moves the analog stick to the right when no one is using it

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad that you're enjoying your new Xbox One X, but sorry to hear that you're experiencing issues with the controller. If you're still having this problem, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    good for entertaining a bored person

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok.. good for entertaining a bored person. Bad for video game addicts. nothing special for those who have a busy life!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Freezes Up WAY More Than Older Model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this bundle for my boyfriend for Christmas. Since then I have only heard him complain about his new console stating it freezes up mid game at least once a day. It's very frustrating when his older model never did that. He has tested it on different games and even used our neighbors WIFI to test out a new connection. Overall I think my boyfriend wishes he would have kept his old xbox.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that your boyfriend's experience with Xbox One X hasn't quite lived up to expectations. Random freezes and lock-ups can occur for multiple reasons, including poor ventilation. We recommend that he double-checks to make sure Xbox One X is placed in a well-ventilated spot and that its vents are unobstructed. If that doesn't help, we urge him to troubleshoot the issue with Xbox Support here: https://support.xbox.com/en-US/games/troubleshooting/game-freeze-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Good systems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even after you turn it off. It still stay warm. Also it is a little glitchy .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox x good, controller not so much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller that came with the Xbox x always turned off after 30 seconds but it works perfectly fine with my Xbox s

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No MLB the show

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this system because best bundle but I like the exclusive games for PS 4 better wish I had gone that route

    No, I would not recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 3 out of 5 stars

    I have bad internet so..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They need to get sign by my house. It’s some bs. Straight up lag on life.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 3 out of 5 stars

    Good Bundle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A pretty good bundle for the x that includes 3 games and cool coloring.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Silly expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first game system. So still learning, still playing Skyrim. Only get to play a few hours. A week.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OK Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this console as a replacement for X Box X that is being repaired more than I get to use it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome all around system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console. Can serve as an entertainment hub for the household. Looks even better in person.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming experience, Sturdy & Fast. Controllers takes time to pair.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox started to show stuttering issues

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Xbox One 9/16/19, on 2/01/20 Xbox One started to show issues of stuttering while playing games or videos. At first I thought it could be a wifi/internet speed issue(even though I have speeds of 12 Ping 175mbps Down/12mbps Up) but even when I switched to ethernet/wired connection it still continued. I realized it would do it during start up as well, and progressively get worse, and now it won't even stay on. The Xbox will turn on at a cripplingly slow speed and then restart as soon as the home menu pops up. I'm not sure what is causing it as it has never been dropped/moved since the day I got it. I believe it to be either hard drive failure or power failure, I'm not sure.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Xbox one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox one s is just as good and way cheaper. Save your money

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that Xbox One X hasn't quite lived up to expectations. In addition to faster load times, better visuals, and steadier framerates, the real benefits of Xbox One X can be seen when playing Xbox games enhanced just for the system. For a full list of enhanced games, go here: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    100 points

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy makes your do this to get your points Best Buy makes your do this to get your points

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to able to use it as 4K blue-ray player. it is great so far. I have no complain

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for sharing how great Xbox One X works as a 4K UHD Blu-ray player. Even better, it's also a really awesome video game console, too! We're glad that you're enjoying it, and we hope you have a lot of fun with your new Xbox.

      Regards,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Great console. Battlefield 1 Revolution missing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battlefield 1 Revolution code seems to be missing however Microsoft can help you with that.

    I would recommend this to a friend