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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 1402 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are impressed with the Xbox One X's graphics, 4K capabilities, and picture quality, frequently praising its performance and ease of use. Many appreciate the included storage and the sleek design, although some mention load times as an area for improvement. A few customers noted the price point as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,402 reviews
  • Rated 4 out of 5 stars

    Awesome gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My purchase came quickly and I damaged my husband lives it as an early Christmas present!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Grandson Loves It!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product! Would recommend ! Bought at Best Buy....Excellent customer service !!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    According to my boys it’s a great console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great console, I’m glad that I purchased it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Sandee,

      We're delighted to hear that your sons are enjoying their new Xbox One X! Thank you for sharing their experience and that you feel it was a worthwhile purchase. If they're ever wondering what games to play next, here's a list of great Xbox games that have been enhanced for the extra power of Xbox One X: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Son likes it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son says this xbox has a great and detailed picture

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good bundle, would have given 5 stars if Xbox would have come with 2nd controller.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great new system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son for Christmas the price was right and it has good new features1

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great new box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft did a great job with this console. Just need a 4K tv now, it’s a must.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for gaming!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best console for gaming for an 8 year old, the game selection not very friendly for kids. And it's not the greatest when trying to watch movies with either, sometimes it glitches and when you try to eject the movie out then it tries to take it back in, and doesn't sound good when doing so.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great power. Just need to allow 4-player split screen on more shooter games

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console is working properly with no issues, it is just a little loud.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GOOD GIFT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GAVE TO MY FIANCE FOR XMAS. HE WAS SUPER EXCITED TO FINALLY HAVE AN XBOX.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok works well limited games

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking for and expected Microsoft Flight simulator or similar no luck

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Richard,

      We're glad that you're enjoying your new Xbox One X for the most part. While Microsoft Flight Simulator isn't available for Xbox One, you may be interested in the upcoming Ace Combat 7, which is set for release early next year. It can be pre-ordered on BestBuy.com here: https://www.bestbuy.com/site/ace-combat-7-skies-unknown-xbox-one/5756602.p?skuId=5756602

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Bought it for my son

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He is a game fanatic, he loves it. Plays it everyday.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system. Nice package of games and controller with purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need this device to play with other friends. It works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I'm enjoying this console and the games that came with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great item but hard for beginners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could make it a little easier or with better instructions

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fun!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with this purchase and having fun with it all the time!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kid loves

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what he wanted keeps him busy and he’s happy with game

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good system to play video games and stream movies.

    I would recommend this to a friend