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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 1402 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are impressed with the Xbox One X's graphics, 4K capabilities, and picture quality, frequently praising its performance and ease of use. Many appreciate the included storage and the sleek design, although some mention load times as an area for improvement. A few customers noted the price point as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,402 reviews
  • Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you would want in an Xbox system! Works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great gaming system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Xbox I ever bought I would another one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console looks better and much more gray in person.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my console . I just have one problem with it .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shipping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item shipped fast and they packaged it correctly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Runs Cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs Cool and quiet not a huge fan of the interface

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. No issues and product in stock.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lives up to the hype

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a fun system that can be used for most ages.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best looking Xbox One out there.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my boyfriend as a gift, he loves it!!

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 2 out of 5 stars

    Great device but bricked five days after getting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the 4K and the console worked great until it suddenly stopped working on day five. Sent it in to Microsoft to get fixed. Bummed I cluldbt play Red Dead this Christmas.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The Xbox is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox is having problems with Xbox gold (online) and all their online gaming. There always seems to be glitches which are irritating. I’m considering going to PlayStation only because it’s more stable.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not for me (the color)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I had to return this due to the color. I wish I had seen the videos in YouTube first because the color shown in pictures looks like black and gold - it is not.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    A Royal Pain to Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After hours of downloading we got it working, but I continue to have issues setting up my child with an account. MS needs to make this process seamless.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that your Xbox One X experience has been less than satisfactory so far. If you're still having difficulty setting up an account for your child, we can help! Please check out this link for Xbox Support that has step-by-step instructions for setting up your console: https://support.xbox.com/en-US/xbox-one/console/set-up-new-system-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Good hardware....games (?)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The X definitely outclasses the ps4pro, hardware wise (I own both) but you need to curb expectations as far as the game options. Looks nice though

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s not a series x

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was gonna give this five stars. They they came out with the flipping series X only months later. Annoyed.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 1 out of 5 stars

    Xbox one x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transitioning from the original Xbox one i had high hopes for this new console. I'll admit the graphics do look a lot better especially on a 4k tv. However after only a week later, the console has issues connecting to all 4 of my controllers. Sync button is completely useless. Never had this problem with my Xbox one after 4 years of owning it.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mario,

      We're sorry that you're experiencing issues with disconnects on your new Xbox One X. Connection issues can occur for a variety of reasons, including low battery and competing wireless devices. To help troubleshoot the issue, please reach out to Xbox Support here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    So many issues with this edition.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller disconnecting all the time, xbox crashes all the time, xbox menu is super laggy all the time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Software is not as good as a PS4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software doesn’t utilize the hardware to it’s fullest extent. Installs are very slow. Wish it came with an ssd

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really slow and needs improvement. Also stop over rating a system that cannot compare to a PlayStation

    No, I would not recommend this to a friend