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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 1402 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are impressed with the Xbox One X's graphics, 4K capabilities, and picture quality, frequently praising its performance and ease of use. Many appreciate the included storage and the sleek design, although some mention load times as an area for improvement. A few customers noted the price point as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,402 reviews
  • Rated 3 out of 5 stars

    Not all it's cracked up to be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console was not worth the money paid for it. I returned it the next day. Took forever to download stuff.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Excelente system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love xbox one X buy I don't like that color and battlefield V because is like battlefield 1 is like same.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh. Kid didn't enjoy as much as thought.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up taking back to get a switch, controller not as good as ps4, just a playstation family I guess.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    x box x works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not aware that you needed x box live to play the included game. I should be stand alone.

    I would recommend this to a friend
  • Cons mentioned:
    Load times

    Rated 2 out of 5 stars

    Too slow to load

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Console is to slow to load and takes a long time to download

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    First one was default bad, second one been great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great picture loving the PlayStation style cord no bulky plugin

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Much of Difference from Xbox One S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 4k TV and had a Xbox One S don't see much of a difference.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that you have experienced much of an improvement in graphics with your new Xbox One X. We recommend trying one of the hundreds of great Xbox games that have been enhanced just for the extra power of Xbox One X. A full list of enhanced games may be found here: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    the item arrived defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just received the Xbox one x, and very few of the menus work, and the system is moving extremely slow, even after the first required update and reboot. I have tried restarting the machine again upon the advice of a Microsoft gamer on the company website support center, but it didn't work. It is upsetting that I now have to take it into the store for an exchange or return. I purchased about 10 games, and I can't use any until I exchange the unit. The controller activated and linked to the machine, but it wouldn't allow me to access required toggle boxes on the screen to finish the sign-up. I am basing my review on the problems I have had with this machine, and it may be a factory defect or problem created during shipping. Based on my experience so far, I wouldn't recommend.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its an xbox. some games have the option ro run faster.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Frustrated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I did not receive my digital game codes...sucks

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that you're missing your digital codes for the games that come with this bundle. The codes are printed on paper inserts that are packed inside the box. We recommend re-checking the box to make sure that the inserts are not trapped in one of the folds of the box.

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    elite controller issue

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    do not buy the elite controller, I had this 6 months and began experiencing a left thumb stick drift issue, I contacted Microsoft and they replaced it right away, but 4 months after it was replaced the new one had the same problem. I began researching it online and found this is a known issue with the controllers that xbox will not address. I love the console, but the controllers are garbage. just buy the basic controllers because you'll be replacing them ever 4-6 months. depending on usage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    To many passwords!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first Xbox gaming console I ever purchased. This is the most complicated console ever. What a hassle! Password and more passwords, create accts, verify accts. just to play a game! Kept getting error codes. Called Microsoft support and they couldn’t figure it out. Spent over an hour on the phone. Microsoft you need to take some pointers from PlayStation! Returned Xbox for PlayStation! Plug and play!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buy the warranty

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great console til it finally broke on me. 1.5 years? Buy the warranty folks

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color, Graphics, Performance

    Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This consul is amazing By far with out standing graphics and performance, especially on a 4K tv. Before the Xbox X I had the original Xbox one it was alright at the time but I felt like it was time to upgrade. As soon as I hook up the consol and start playing just cause 4 I could tell a big difference in visuals and FPS. Color and textures will pop out more Especially from far off. I highly recommend this consul to anybody who loves gaming. Also this consul looks pretty on 1080p TVs but if you want the full experience from this consul I would get a 4K TV

    I would recommend this to a friend
  • Pros mentioned:
    Color, Graphics
    Cons mentioned:
    Load times

    Rated 5 out of 5 stars

    Faster, stronger, and better looking

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several months to play with this Xbox one X now and i can say WOW, coming from a first generation Xbox the processing speed is much faster, load times are less, the 4k graphics really bring out a different level especially in single player story driven games. The gold rush color has gotten me many compliments and trade offers! The only downside i can really find with it is that its a little difficult remembering where the eject disc button is.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy Microsoft!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 9/2019 and got the blue screen of death 3/9/2021 and only was used to stream movies in home theater and barely used. Don’t buy! Xbox is trash!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful system

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming system and beautiful coloring. This was an upgrade from the older Xbox and it holds a lot more games and additions.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    froze

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a upgrade from a ps4...froze three times in the first hour packed it up took it back bought a ps4 pro never b even happier

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues after warranty expired, broke completely in less then two years. No way to talk to a person at Xbox.com

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    p.o.s

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    died one year after I bought it. fails to show any input on any of my 3 tvs

    No, I would not recommend this to a friend