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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 236 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are impressed with the Xbox One X's graphics and 4K capabilities, frequently praising the visual quality and fast load times. Many appreciate the console's ease of use and consider it a high-quality upgrade from previous models. While some noted minor lag, overwhelmingly positive feedback points to a satisfying gaming experience. The included game is also a plus for many buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-236 of 236 reviews
  • Rated 4 out of 5 stars

    Very Good Console

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The game is "whatever", but the console is very good. When are these Consoles going to come with 2 controllers? Just curious

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it’s good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good except that you have to download every game. Which is inconvenient if you don’t have internet or good internet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Eh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only reason I bought it was for the memory other than that I see no difference in the graphics at all

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad to hear that you're satisfied with your new Xbox One X for the most part. To really see a big difference in visuals, we recommend using your new console with a 4K TV and play one of the hundreds of great Xbox games enhanced just for Xbox One X. Discover the full library of enhanced games here: https://aka.ms/AA4w2yz

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Great Xbox for a gamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great choice just wish I would pick a different game because I don’t really care for division

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My son loves it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great deal. This is my 3rd. I have an S, X and plain one.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 2 out of 5 stars

    I would wait

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for 500, just wait and get the series x or even the s. its a good value but not next gen. if all you care about is 4k, I guess this might be good for you but the series x is all around better

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great purchase

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerhouse console. Love it. Division is a great game

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the xbox. Division 2 was less than amazing, though.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    GOOD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good but not amazing if you don’t have a 4k TV

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I own 2 Xbox one X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One forcSD and one for SN but no support number and gears 5 crash. Xbox one needs help better customer service for one Not happy

    No, I would not recommend this to a friend
  • Pros mentioned:
    4k

    Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t even last a month and have to send this back. Got it for the 4K but just invest in a PlayStation Pro. Never had any issues with my PS4 Pro but this is my first Xbox and this happens. Thankfully the Xbox is still under warranty so I’ll be sending it in. Not worth the money, no VR, games with Gold aren’t as good as PS4.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    bought this and returned

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this, but returned. I found this package almost $200 cheaper on eBay

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It was a gift for myson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure my son loves it, he plays it all the time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought My Xbox one x about 2 months ago and it just quit working on me it was a defective product

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Eddie,

      We're sorry that there's an issue with your new Xbox One X. Every Xbox console comes with a one-year manufacturer's warranty so we urge you to contact Xbox Support for service here: https://aka.ms/AA4w2z5

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    4k
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    the best xbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great on a4k tv very fast .very little lag. the division 2 is a very good game also

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Game is broken, badly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After investing hundreds of hours of time building a character and attaining loot, Ubisoft decides to render all the loot useless by changing the levels of gear, when that happens all the loot you farmed is useless. They did it twice. They banned thousands of people for their defective game without warning or due process. IT'S A Mess, save your money avoid anything Ubisoft or Massive, please! This game has probably gonna end up making me quit gaming for good. That's how bad the experience was. They are killing an industry for the average person. Don't waste your time. Nothing works right in this game.

    No, I would not recommend this to a friend