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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 236 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are impressed with the Xbox One X's graphics and 4K capabilities, frequently praising the visual quality and fast load times. Many appreciate the console's ease of use and consider it a high-quality upgrade from previous models. While some noted minor lag, overwhelmingly positive feedback points to a satisfying gaming experience. The included game is also a plus for many buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 236 reviews
  • Pros mentioned:
    4k, Quality

    Rated 4 out of 5 stars

    Great system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system especially when you have a 4k tv to use on but either way great quality on the system itself. Just I don't recommend the game if it wasn't for the game it would have been 5 stars.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4k gaming!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Xbox and have only ever bought Xbox consoles over any other console on the market. I prefer their games and their general layout and design of the console and its featured components. I just upgraded from the xbox one, which would not display 4k gaming well, or at all, and the video quality on the new model is insanely better! Overall, apps, videos, games, etc all have a much improved video quality. Another BIG reason why I decided to purchase the newest model was because my xbox keeps disconnecting from the wireless internet connection. Unfortunately, the problem did NOT go away with the new console.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Megan,

      Thank you for sharing how much you're enjoying the more powerful performance of your new Xbox One X! If you're still having issues with random disconnects from WiFi, we recommend troubleshooting the problem with Xbox Support here: https://support.xbox.com/en-US/xbox-one/networking/random-disconnect-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loads games fast, easy to use, great design and good graphics

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Native 4k

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Native 4k gaming nuff said Fast load times free game

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    So glad I upgraded

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an Xbox One S and it was OK. I upgraded my TV to 4K and wanted to see how the games really worked, and man was I impressed. Really loving my Xbox One X and don't regret the decision to upgrade. Transfer of my games from the old system to the new system was easy. Don't let it stop you from upgrading.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Graphics and speed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics and speed along with Xbox exclusive games is what I was looking for... it being the one x with the large hard drive makes saving content and games easy with not having to really worry about space for the next game.. I’m still working on the game it came with but it seems to be a fun game so far.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      It's great to hear that you're enjoying the advanced graphics and speed of your new Xbox One X! We're glad that you're enjoying its generous storage space for installing games and apps, and we hope you continue to have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Love it better then my PS4 pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox one x is worth buying on sale for $400. Paying $500 for it is a little much. But the graphics are amazing. I also have a PS4 pro and you can tell the one x is a little better. I like the menu of the Xbox more then PS4 also. It’s easier to navigate through. Would recommend Xbox over PlayStation

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Microsoft Knows How to Make an Amazing Game Consol

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe how detailed and crisp the gaming graphics have gotten with this console. I have the Xbox One and the S which both looked great to me to begin with but when I set the X up and played my first game on it... I was speechless. I can't seem to think how it can get any better. A must own.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      Thank you for agreeing that Xbox One X is a must-own game console! We're overjoyed to hear that its powerful performance and crisp graphics left you speechless, and we hope you have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    If you wanna upgrade do it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently I started gaming on pc and I realized how bad gaming was on my Xbox one was so I decided that I should really consider upgrading...so I did and it was a great purchase graphics looks way better things render in faster than my original Xbox one... just A bit pricey

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Congratulations on upgrading to Xbox One X! We're glad that you're enjoying how much better games look and play on it. (The included Xbox wireless controller is also compatible with your Windows 10 PC via Bluetooth as well.) We hope you have a lot of fun with it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Xbox gamer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gaming system for a rainy, lazy day. The husband will enjoy sneaking away from his family to play it for hours. When all is quiet in the house make sure to check the living room for him playing on it. You can try to bribe the kids in doing house chores for it too.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad that your husband and children are getting so much use out of their new Xbox One X! It's also great to hear that you're using it as an incentive to get chores done around the house. We hope you get to join in on the fun sometimes, too!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The best gaming experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t think I’d see much of a difference between the Xbox S and the Xbox X. There is a big difference in speed and clarity if you have a 4K tv. I really enjoy playing with my kids and playing by myself on my new Xbox One X ! Definitely worth the money

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Eric,

      It's great to hear that you've seen such a big improvement in speed and performance with your new Xbox One X! We're glad that you and your children are enjoying gaming in true 4K, and we hope the entire family has a great time with its new Xbox console.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Works Great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Me and my family, watched some movies that had HD, the crisp graphics, and colors were outstanding. In addition, we had a few XBOX One games, after we ran the process, of installation, it was picture perfect...

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Stacey,

      Thank you for sharing how much you're enjoying the great graphics and functionality of your new Xbox One X. We're glad that games and movies look picture perfect on it, and we hope you have a lot of fun with your new Xbox console.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Xbox X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine takes gaming to a new level even with the old regular Xbox games. Start up is roughly 30% faster than the regular console. Enhanced graphics make you want to play you old games as well.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad that you're enjoying how much better games look and play on Xbox One X, including many older Xbox games. In fact, hundreds of Xbox games have been enhanced just for the greater power of Xbox One X. Discover the full library of enhanced games here: https://aka.ms/AA4w2yz

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Excellent game system.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system that I'm enjoying very much. Purchased with our 75" QLED TV. Great picture and a blast to play. Only issue is that on a slow network it takes forever to download the 4K Enhanced games.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Chris,

      Thank you for sharing how much you're enjoying your new Xbox One X bundle! We're thrilled that you've had a chance to see how great games look and play in gorgeous 4K resolution on a big screen, too. If it seems like downloads are unusually slow, Xbox Support may be able to help! Troubleshoot the issue with them here: https://support.xbox.com/en-US/xbox-one/networking/troubleshoot-slow-game-or-app-downloads-on-xbox-one

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Graphics

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely LOVE this console! The grapics looks soo good, the colors are vibrant, and I'm immersed into the games on this console even more than I am on the original Xbox.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    The Best XBox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best performing XBox that I have ever owned and I have had all of the past models. The games look great in 4K. If you are looking for a gaming experience this is the way to go.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      Thank you for recommending Xbox One X as the way to go when looking for a new gaming experience. We're overjoyed to hear that it's the best Xbox you've ever owned, and we hope you have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    awesome platform to game on

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the original xbox one when it first came out and it just now broke but only cause I got in an accident and I upgrade to the Xbox one x and it’s the best decision I made yet

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Tommy,

      Congratulations on upgrading to Xbox One X! We're sorry that your original Xbox One had an unfortunate accident, but we're confident that you're going to enjoy your new console's more powerful performance. Thank you for sharing that getting a Xbox One X is the best decision you've made yet!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy for the money! Came with a free game and was a nice upgrade to the original Xbox one I was using. 4K gaming is next level!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great system for gaming!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im not a hardcore gamer but this system is very impressive. The games are pretty stunning and I can see this bringing me much entertainment for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 4 out of 5 stars

    Microsoft is a touch and go products

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son purchased this item. He loves the Xbox gaming system however he had to send it back to microsoft to fix the fact it just decided one day not to turn on. Then he paid an extra $10 for expedited shipping. Thank goodness the actual repair occured days before the 1 year warranty expired.

    I would recommend this to a friend