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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 35611 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are delighted by the Xbox Wireless Controller's vibrant colors, high-quality build, and ease of use. Many appreciate its comfortable grip, stylish design, and excellent wireless functionality. Positive feedback also highlights its compatibility with various devices and generally good battery life. A small percentage of users reported experiencing stick drift.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 260 Showing 5,181-5,200 of 35,609 reviews
  • Rated 5 out of 5 stars

    Always choose first party controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter how many times I tried third party controllers since the days of Sega Genesis. The always came short of the 1st party controllers. I do not want friends and guests to use subpar controllers. This controller feels great in my hand.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're glad that your new Xbox Wireless Controller is a good fit for you. Hopefully its comfortable feel and textured grip makes long gaming sessions easy. Thank you for sharing your thoughts, and we hope you get a lot of use out of your new controller.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Mindblown controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its just amazing to have this controller in my hands, my gaming experience was improved 50% just by using it, the new grip doesnt let my hands get sweaty and the availability of using any headphones really helps those who dont own turtle beach, afterglow, etc

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    A Great Solid Controller

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed another controller for my xbox cause my current one was worn out. This one did its job it is a great solid controller that does its job and works with my newest xbox series X as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote control is just great, you don’t have an extra cable my son love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller for Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great controller for an Xbox. Doesn’t work so well for a PlayStation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift for my son

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This’s a Christmas gift so it hasn’t been open but I’m sure my son will love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feel. Nice smooth buttons and the the bumpers have nice feedback. I use this controller all the time for long hours. Fits ergonomically in my hands. Definitely would by again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy price matched Amazon and Walmart who both had this for about $15 cheaper without any issues. Plus adding a 2nd controller is necessary since the consoles only come with one now. Thanks Best Buy for the hassle free price match!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since you only get one controller with the system you will need to buy another.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best controller out there.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft has figured out how to make a great gaming controller. It feels like an extension of your body, fitting comfortably in your hands. It feels well built with a nice weight to it. Batteries last forever in comparison to my other game consoles controllers.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Sleek looking controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox controllers are the best in gaming and the Phantom Black is one of the best looking. The grey on the box is actually slightly more silver on the controller and its not quite as see through as you'd imagine but its still pretty sleek.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      It's great to hear that you're enjoying how sleek and cool-looking your new Xbox Phantom Black Wireless Controller is. We hope you have a lot of fun with it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    The standard for controllers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have tried knock-offs but this is the original and I won't use any others again.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    More Comfortable Than Before

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These new controllers have a different feel on the 4 buttons. It's a lighter click but once you are used to it, I think it is much better. Also, the back has a grip that makes longer game sessions easier. I don't find myself wiping down my hands as often anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Quality

    Rated 4 out of 5 stars

    Your average controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, no issues. Basically your average xbox controller, i like the color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Xbox and I always love a new controller. Very responsive and smooth!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controls work as expected. The price also somewhat a long the prices need.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 4 out of 5 stars

    Good without going Elite

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller has the added rubber grips underneath for better handling. These grips make this controller so much better than the regular one. The surface on the top is not great for a grip surface, and I don’t care about colors. The price now is unbeatable at $40. An Elite almost never goes on sale, and that will be well over $100 and more for version 2.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Responsive Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volcano Shadow Special Edition controller is very responsive and looks great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The aesthetics of this controller make it the first controlller to be grabbed.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use

    Rated 4 out of 5 stars

    Great controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and ease of use.. great sells are happening during the season to help the cot

    I would recommend this to a friend