Customer Ratings & Reviews

I bought this after a previous controller had issues with the home button. It turns out this one also had the same issue. I had to press down really hard on the home button for it to work.

I was really hoping Microsoft would’ve stepped up their controller quality game and man they didn’t. My first controller broke within a month the right trigger just start sticking. This is very disheartening as that’s one huge thing the Xbox had Against it was it’s crappy controllers.

The headphones jack don’t work. Do not recommend..

Been playing xbox since i was a kid and Throughout the years the quality of the xbox controller And places and controllers have gone down hill especially the thumb stick Quality

Broke after a year and a half. Won't power on even when connected with a usb cable. Microsoft has no repair options. Never had an issue with any other controller breaking. Bad product quality and bad support. I expect better of a $2 trillion company.

bought this a month ago and the right bumper is already bad.

I have bought more control with the series x then any other console I ever had before. They constantly break break stick drift,buttons sticking etc. Thses new controllers are cheep trash.

A little over a month of light use on my PC and the right rigger is already sticking to the point it is unusable any longer. I should have known better. This is my 4th Xbox controller in the past 10 years or so and each and every one develops some sort of issue over time.

I/We Will no longer shop Best Buy for your political censorship in suspending donations to congress members who voted against certifying the 2020 presidential results. How many Best Buy locations were damaged and looted during summer 2020 riots supported by the left agenda?

Controller stopped working after 2 weeks. Might move on to ps5

I have purchased 2 of these controllers thinking the first one was a fluke. They both lock up while in game play and you have to pull the battery to reset them. Definitely something up with the controller .

Batteries. I am more annoyed that i can't post this stupid review because it keeps saying "maximum letters" >:-( and then, i got 50 emails about, "review" your purchase.

We will not review this product you dont care about me and my complaint so go to hell. I am not doing this to be a Karen it is a legitimate complaint. Best buy doesn't care.

Bought one of these and it did not work so exchanged it for a new one and after one month, stopped working. Of course it could no longer be returned so it was a waste of money. Will not buy again.

It started to not respond in Fifa. Especially the left stick and right-trigger. But I can not return it since it started to be disfunctional after a month of buying.

I will never in my life order from yal again it took me 4 months to get my controller I had insurance came to the store bout 4 times then one of yours employee got smart with me at the store he was light skin with dreads

Arrived defective after performing firmware updates and power cycling the console. It was unable to maintain a connection to the console when an older controller was capable. No return postage was included for a return or exchange.

Someone removed my new controller and replaced with used box as well as a used controller while enroute to me, i file to return it back to bestbuy and they are sending me another one hopefully a new one this time.

D-Pad is constantly inputting down and left after 4 months. Literally unusable. I don't get why this new, supposedly better, controller is broken yet my 3-year-old base Xbox controller is still in mint condition...

Started having drifing button clicking, jittering from this after 2 weeks of purchase. Do not rely on this for any pc/xbox console pvp ranks. Microsoft.com engineers really don't seem to get it for years now.