Customer Ratings & Reviews
- Model:
- EP2-29929/QAT-00007/QAT-00001
- SKU:
- 11864980
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the overall performance, color accuracy, and ergonomic grip of this controller, which many users find both aesthetically pleasing and easy to use. While the device is praised for its seamless connectivity and impressive compatibility, some users have noted concerns regarding battery longevity and occasional issues with stick drift or button responsiveness. Overall, the product is highly regarded for its design and value, making it a popular choice despite these minor technical drawbacks.
This summary was generated by AI based on customer reviews.
Do better with shipping
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Package sent in a larger box with no cushion to protect the controller. I receive toys in the mail with bubble wrap. Why would you not put bubble wrap for electronics?? Do better Best Buy. I will be returning this item.
No, I would not recommend this to a friendNot worth cost
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 7/2021 and already Jan 2022 a button randomly no longer is working. These seem to only last 6 months. Will order again with geek squad so they hopefully do back up the product
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible costumer service. I purchased it 3 times and have issues every time. Horrible
No, I would not recommend this to a friendjunk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a Microsoft piece of junk. Bluetooth was defective and MS support is terrible. Wasted tons of time attempting to set this up
No, I would not recommend this to a friendX-Brick Controller
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller bricked itself after 4 months. Good thing I purchased a product protection plan. These controllers are NOT built to last.
No, I would not recommend this to a friendlooks great but never worked
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this open box and doesn’t work. past 30 day window so probably out $50
No, I would not recommend this to a friendReturn policy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.15 day return policy is a ripoff the standard is at least 30 days. In case your product is faulty and I didn’t even remove it from the box for a few months. It was backup and it’s faulty
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Xbox controllers are cheap
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They break so fast now. It’s disappointing how’s much time/gas/energy/time to be able to play my console
No, I would not recommend this to a friendBuy a scuff! Not this!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love best buy but Microsoft makes crappy controllers! Never buy these. They break way to easy!
No, I would not recommend this to a friendRight Bumper breaks after 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.That's it. My right bumper doesn't work anymore, after 2 months of owning the controller. I'd like a replacement model. Or a full refund, beacuse I treated this controller like gold.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with the right bumper on your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. Since it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Disposable items now?
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage quality, trigger started sticking after 3 months, had to take it apart and remove the pad that gave out and clean the adhesive. Now it's clicky and loud.
No, I would not recommend this to a friendJunk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this controller for 5 months, and already not working. Garbage!!!
No, I would not recommend this to a friendPackage damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box was completely damaged but the package it was mailed in was perfectly fine
No, I would not recommend this to a friendCrap
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont play xbox. Im a playstation guy. I bought this for my son. I refuse to dirty my hands by touching it
No, I would not recommend this to a friendDo not but for use with Apple products!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to use on my Apple TV. Said it needed a firmware update to work properly but no way to i stall set update. Useless for use on Apple devices!
No, I would not recommend this to a friendstuck with it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stuck with it.------------------------------------------------------
No, I would not recommend this to a friendBest Buy Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy from best buy! They will not stand by their products. Liars!
No, I would not recommend this to a friendBroke
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already broke hasn’t even been a full year since I got it rip to my brother
No, I would not recommend this to a friendDefective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item is defective. Constantly loses wireless connectivity even with the USB dongle on my PC. This is a known issue with the new controllers, buyer beware!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with your new Xbox wireless controller. If you are still experiencing this issue please ensure you have the latest service update for Windows. You can find available Windows updates by going to Settings > Update & Security > Windows Update > Check for Updates on your Windows 10 PC. In some cases, there may be a button that says “View optional updates”, and you may be required to click there to find the update.
Once that is complete you will also need to make sure the controller firmware is up to date by checking for additional updates within the Xbox Accessories app. If you continue to experience a problem, please check with our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Broke in one month of light use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller’s right joy stick broke within one month of light use. Not worthy the price at all.
No, I would not recommend this to a friend