Customer Ratings & Reviews
- Model:
- EP2-29929/QAT-00007/QAT-00001
- SKU:
- 11864980
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the overall performance, color accuracy, and ergonomic grip of this controller, which many users find both aesthetically pleasing and easy to use. While the device is praised for its seamless connectivity and impressive compatibility, some users have noted concerns regarding battery longevity and occasional issues with stick drift or button responsiveness. Overall, the product is highly regarded for its design and value, making it a popular choice despite these minor technical drawbacks.
This summary was generated by AI based on customer reviews.
Do better!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Poor quality and no durability. Too expensive to have these issues.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Idk maybe it was a bad controller that was picked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My turbo button clicks so slow and gets stuck only had this controller for 3 weeks
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If you're unable to exchange it through Best Buy, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Trash controller
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage firmware, keeps disconnecting from multiple games. Look it up
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Gabriel,
We're sorry that there's an issue with the connection on your Xbox wireless controller. Our team at Xbox Support may be able to help! We recommend troubleshooting the problem with them here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Hope that helps,
Chuck
Xbox Customer Care
Not working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a “gift” from Best Buy. But it’s defective and I can’t use it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Lala,
We're sorry there's an issue with your new Xbox controller. If it's still possible, we recommend exchanging it for a new one through Best Buy. Otherwise, our team at Xbox Support may be able to help here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Broke down with very little use
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down with very little use the L stuck not good
No, I would not recommend this to a friendNot fair!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy to have to purchase this! I just wish the Xbox came with two remotes!
No, I would not recommend this to a friendMissing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got my package!! Put in a missing package report and never heard back!!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that your new Xbox wireless controller hasn't arrived yet. If you still haven't received it, we recommend contacting Best Buy Customer Support directly here: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001
Hope that helps,
Chuck
Xbox Customer Care
Peppermintmocha
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We never tried it due to it being the wrong color and a return.
I would recommend this to a friendHorrible don’t last
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller lasted not even 4 months before buttons stopped working
No, I would not recommend this to a friendMIA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I ever receive it, I'll let you know, but it's still "stuck in transit".
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's been a delay in receiving your new Xbox wireless controller. If you still haven't received it, we recommend contacting Best Buy Support for assistance here: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001
Hope that helps,
Chuck
Xbox Customer Care
Don't buy open box controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy open box controllers so just be on the safe side.
No, I would not recommend this to a friendXbox controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controller is defective and does not work. Will not sync to Xbox.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue connecting your Xbox wireless controller to your Xbox. Our team at Xbox Support may be able to help. We recommend troubleshooting the problem here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Not sure why unreturnable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not sure why it delivers late and than instantly unreturnable
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry if this Xbox wireless controller doesn't fit your needs. If it's still within Best Buy's return period, we recommend contacting the Best Buy Help Center directly for assistance: https://www.bestbuy.com/site/customer-service/contact/pcmcat1511375025410.c?id=pcmcat1511375025410
Hope that helps,
Chuck
Xbox Customer Care
Xbox Controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal. Needed to run an xbox. Would recommend.
No, I would not recommend this to a friendControl
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It already stopped working . Need to return it.poor quality
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Controller durability sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sticks on the controller are already messed up .
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Austin,
We're sorry there's an issue with the thumbsticks on your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Broke
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s has already broken the thumb stick came out of it
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Dalton,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Xbox controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this item and they say delivery but I didn't get it
No, I would not recommend this to a friendLost package
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my package was delayed many times and my package was lost.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Were sorry that there was a problem with delivery of your new Xbox wireless controller. We recommend contacting Best Buy Support for assistance here: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001
Hope that helps,
Chuck
Xbox Customer Care
Xbox one controller
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted abt 2 mths then controller stopped working.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care