Customer Ratings & Reviews
- Model:
- QAU-00082
- SKU:
- 10996122
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the overall performance, color accuracy, and ergonomic grip of this controller, which many users find both aesthetically pleasing and easy to use. While the device is widely appreciated for its seamless connectivity and impressive compatibility, some users have noted concerns regarding battery longevity and occasional issues with stick drift or button responsiveness. Overall, the product is highly regarded for its design and value, making it a popular choice despite these minor technical drawbacks.
This summary was generated by AI based on customer reviews.
Controller durability sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sticks on the controller are already messed up .
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Austin,
We're sorry there's an issue with the thumbsticks on your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Broke
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s has already broken the thumb stick came out of it
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Dalton,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Xbox controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this item and they say delivery but I didn't get it
No, I would not recommend this to a friendI hate the dpad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new Dpad is horrible and constantly causes misclicks
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the D-pad on your Xbox wireless controller. In case there's a physical problem with it, we recommend troubleshooting the problem with Xbox Support here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Lost package
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my package was delayed many times and my package was lost.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Were sorry that there was a problem with delivery of your new Xbox wireless controller. We recommend contacting Best Buy Support for assistance here: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001
Hope that helps,
Chuck
Xbox Customer Care
No Apple TV support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not allow control of Apple TV although it does pair.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry your new Xbox wireless controller doesn't meet expectations. Compatibility with iOS devices is not available at this time, but Microsoft and Apple are working together to bring this compatibility to you in a future update.
Hope that helps,
Chuck
Xbox Customer Care
Broken left joystick - AGAIN
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a week - third one in one month no return
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the left thumbstick on your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. Reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Xbox one controller
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted abt 2 mths then controller stopped working.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 3 weeks now it keeps turning off and on.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. We recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is defective turns on and off over and over again..
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jordan,
We're sorry there's an issue with your new Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Sturdy built, but problems.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controller is glitchy, looses connection frequently.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jen,
We're sorry that there's an issue with your new Xbox wireless controller. Random disconnects can occur for multiple reasons, including low battery and competing wireless devices. We recommend troubleshooting the issue with Xbox Support here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Pros mentioned:Overall performance
Controller
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best christmas present from my daughter. Easy to connect. Good all around controller
I would recommend this to a friend Meh - get a regular one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh. Looks like they missed the center of mine with the shimmer or whatever they call it. Right half looks cool like picture but the left hand side doesn't look right.
No, I would not recommend this to a friendIT LOOKS NICE BUT SLIPPERY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller looks very nice and has a nice matte finish but some how its very slippery and made it hard to play video games. I would just get the regular xbox controller.
No, I would not recommend this to a friend- Cons mentioned:Buttons
Poor Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just received this. Buttons randomly stop working when not connected through usb-c. Trash product, would not recommend.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Xbox
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the first one because it was defective. Always excellent quality though. 2nd one no problems. Best Buy was excellent on the return
I would recommend this to a friend - Cons mentioned:Buttons
Damaged
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged. The paint is chipped around the left joystick and is rough when rotating the stick over the area.
No, I would not recommend this to a friend - Pros mentioned:Design, Overall performance
Excellent buy at Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Controller Easy to use no bents or cracks and great design
I would recommend this to a friend - Cons mentioned:Stick drift
Stick drift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller arrived with stick drift on the left joystick. It’s stuck with it constantly going up. Would not buy again.
No, I would not recommend this to a friend Mishandled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Box was definitely mishandled and basically opened. The Xbox button doesn’t work all the time. I usually need to click it 2 or 3 times.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with your Aqua Shift Xbox controller. If it's within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care